ISBN-10:
0974386014
ISBN-13:
2900974386019
Pub. Date:
05/30/2004
Publisher:
Second River Healthcare Press
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently: Cultural Insights from a Hospital Executive Who Became a Disney Cast Member

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently: Cultural Insights from a Hospital Executive Who Became a Disney Cast Member

by Fred Lee Fred Lee
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Product Details

ISBN-13: 2900974386019
Publisher: Second River Healthcare Press
Publication date: 05/30/2004
Edition description: NE
Pages: 216
Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

About the Author

Previously, Fred Lee has been both a senior vice president of a major medical center and a cast member at Disney University. Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires patients and employee loyalty. At Disney, he helped to adapt and facilitate Disney’s approach to quality service and to develop its newest seminar on customer loyalty.

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