Improving Food and Beverage Performance

Improving Food and Beverage Performance

by Keith Waller

NOOK Book(eBook)

$43.99 $50.00 Save 12% Current price is $43.99, Original price is $50. You Save 12%.
View All Available Formats & Editions
Available on Compatible NOOK Devices and the free NOOK Apps.
Want a NOOK ? Explore Now

Overview

Improving Food and Beverage Performance by Keith Waller

The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. Improving Food and Beverage Performance is able to show how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service.

Keith Waller looks at the practical issues of improving performance combining the key themes of quality customer service and efficient management. This text will enable managers and students alike to recognise all the contributing factors to a successful food and beverage operation.

Keith Waller is Senior Lecturer for the Faculty of Business and Management at Blackpool and the Fylde College. He has extensive experience in the hospitality industry and is a member of the Hotel and Catering International Management Association. He is the co-author, with Professor John Fuller, of The Menu, Food and Profit.

Product Details

ISBN-13: 9781136396397
Publisher: Taylor & Francis
Publication date: 11/03/2009
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 212
File size: 4 MB

About the Author

He has extensive experience in the Hospitality industry - spanning both the public and private sectors. A strong working relationship with industry is maintained through his activities as Secretary for the North Western Branch of the Hotel and Catering International Management Association. Interests include the development of information technology, particularly the internet, as a teaching/learning resource. He is co-author, with Professor John Fuller, of 'The Menu Food and Profit'.

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews