Description: This book focuses on how to change the culture of delivering healthcare to a large population. A previous edition was published in 2005.
Purpose: The purpose is to serve as a guide for change, discussing how to implement new methods, procedures, and guidelines, understanding the target group and how to involve them, having a planned change strategy, and continually evaluating. These are worthy goals and the authors are some of the thought leaders in healthcare administration.
Audience: Every healthcare administrator can find something of interest in this book. The authors are from all corners of the world, which adds many dimensions as well as limitations, as the current focus in the U.S. is on how to implement the Affordable Care Act.
Features: Change is the focus of the first sections, while the second section addresses some tools for change, i.e., what makes for a successful intervention and the use of guidelines as a tool for change. Subsequent sections cover assessment of performance, problem analysis, strategies for change, and organization and evaluation. The book's one shortcoming is that it stays with the high-altitude view and does not address the Affordable Care Act questions. This is a great book for teaching an academic course on implementing change. For advancing the discussion of how to implement a major policy change for a large population, it lacks practicality.
Assessment: This book collects a tremendous comprehensive body of theory for implementing change, and is best suited for an academic setting.