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Rowman & Littlefield Publishers, Inc.
Information Services Today: An Introduction

Information Services Today: An Introduction

by Sandra Hirsh


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Information Services Today: An Introduction

This second edition of Information Services Today: An Introduction demonstrates the ever-changing landscape of information services today and the need to re-evaluate curriculum, competency training, and one’s personal learning network in order to stay abreast of current trends and issues, and more significantly, remain competent to address the changing user needs of the information community.

Specifically, the book
• provides a thorough introduction, history, and overall state of the field,
• gives a diverse and global perspective of what it means to be a library and information professional today,
• addresses why information organizations and information and technological literacy are more important today than ever before,
• discusses how technology has influenced the ways that information professionals provide information resources and services in today’s digital environment,
• highlights current issues and trends and provides expert insight into emerging challenges, innovations, and opportunities for the future, and,
• identifies career management strategies and leadership opportunities in the information profession.

The new edition features chapter updates to address changes in information services, introducing new topics such as strategic planning, change management, design thinking, advocacy, and data management and analysis, and includes new contributing authors. The book begins with an overview of libraries and their transformation as information and technological hubs within their local and digital communities. It covers the various specializations within the field – emphasizing the exciting yet complex roles and opportunities for information professionals in a variety of information environments. With that foundation in place, it presents the fundamentals of information services, delves into management skills needed by information professionals today, and explores emerging issues related to the rapid development of new technologies. The book addresses how libraries and information centers serve different kinds of communities, highlighting the unique needs of increasingly diverse users and how information organizations and information professional’s work to fulfill those needs.

This book provokes discussion, critical thinking, and interaction to facilitate the learning process. The content and supplemental materials – discussion questions, rich sets of online accessible materials, multimedia webcast interviews featuring authors from this book discussing the trends and issues in their respective areas, and chapter presentation slides for use by instructors – give readers the opportunity to develop a deeper understanding of and engagement with the topics. Additionally, this book recognizes the broad range of environments that people with Master of Library and Information Science (MLIS) degrees work in, which include both libraries and other information environments. Thus, this book does not only focus on libraries, but instead encompasses ALL kinds of information organizations.

Product Details

ISBN-13: 2901442239585
Publisher: Rowman & Littlefield Publishers, Inc.
Publication date: 03/16/2015
Edition description: New Edition
Pages: 514
Product dimensions: 6.90(w) x 9.70(h) x 1.30(d)

About the Author

Sandra Hirsh, PhD, is a professor and director of the School of Information at San José State University. She has an extensive and varied background as a library and information science educator, leader, researcher, and professional – both in library and other information environments. She is the co-chair of the global virtual Library 2.0 conference series, which she co-founded in 2011. She is past president of the Association for Information Science & Technology and she serves on several advisory boards including the American Library Association’s Center for the Future of Libraries Advisory Board and Horizon Report Library Expert Panel.

Table of Contents

Part I - Information Landscapes: Cultural and Technological Influences

Chapter 1 The Transformative Information Landscape: What it Means to be an Information Professional Today
Sandra Hirsh

Chapter 2 Libraries, Communities, and Information: Two Centuries of Experience
Christine Pawley

Chapter 3 Librarianship: A Continuously Evolving Profession
Stephen Abram

Chapter 4 Diverse Information Needs
Heather O’Brien and Devon Greyson

Chapter 5 Diversity, Equity of Access, and Social Justice
Patty Wong, Miguel Figueroa, and Melissa Cardenas-Dow

Part II - Information Professions: Physical and Virtual Environments

Chapter 6 Literacy and Media Centers: School Libraries
Mary Ann Harlan

Chapter 7 Learning and Research Institutions: Academic Libraries
Todd Gilman

Chapter 8 Community Anchors for Lifelong Learning: Public Libraries
Pam Smith

Chapter 9 Working in Different Information Environments: Special Libraries and Information Centers
Crystal S. Megaridis

Day in the Life in the Corporate Organization
Scott Brown

A Day in the Life in the Nonprofit Organization
Joyce Fedeczko

A Day in the Life as an Independent Information Professional
Jan Knight

A Day in the Life in the Government Organization
Michele Masias

Part III - Information Services: Engaging, Creating, and Collaborating via Technology

Chapter 10 Digital Resources: Digital Libraries
Lisa Gregory and Amy Rudersdorf

Chapter 11 Information Intermediation and Reference Services
Johanna Tunon

Chapter 12 Metadata, Cataloging, Linked Data, and the Evolving ILS
Mary K. Bolin

Chapter 13 Analog and Digital Curation and Preservation
Katherine Skinner

Chapter 14 User Experience
Courtney McDonald

Chapter 15 Accessing Information Anywhere and Anytime: Access Services
Michael J Krasulski

Chapter 16 Teaching Users: Information and Technology Instruction
April D. Cunningham and Stephanie Rosenblatt

Chapter 17 Hyperlinked Libraries
Michael Stephens

Chapter 18 Creation Culture and Makerspaces
Kristin Fontichiaro

Part IV - Managing Information Organizations: Management Skills for the Information Professional

Chapter 19 Strategic Planning
Lisa G. Rosenblum

Chapter 20 Change Management
Ruth Barefoot

Chapter 21 Managing Budgets
Sara F. Jones

Chapter 22 Managing Personnel
Robert Goch, Bruce Haller, Dawn DiStefano, and Maureen L. Mackenzie

Chapter 23 Innovative Library and Information Services: The Design Thinking Process
Rachel Ivy Clarke

Chapter 24 Managing Collections
Wayne T. Disher

Chapter 25 Managing Technology
Marshall Breeding

Chapter 26 Managing Data and Data Analysis in Information Organizations
H. Frank Cervone

Chapter 27 Communication, Marketing, and Outreach Strategies
Sue W. Alman

Chapter 28 Advocacy
Cheryl Stenström

Part V – Information Issues: Influences and Consequences

Chapter 29 Information Policy
Kate Marek

Chapter 30 Information Ethics
Martin L. Garner

Chapter 31 Copyright and Creative Commons
Mary Minow and Liz Hamilton

Chapter 32 Information Licensing
Celeste Feather, Sharla Lair, and Jill Grogg

Chapter 33 Open Access
Heather Joseph

Chapter 34 Information Privacy and Cybersecurity
Cherie L. Givens

Chapter 35 Intellectual Freedom
James LaRue

Part VI – Information Horizons: Strategies for Building a Dynamic Career as an Information Professional

Chapter 36 Career Management Strategies for Lifelong Success
Kim Dority

Chapter 37 Leadership Skills for Today’s Global Information Landscape
Kendra Albright

Glossary of Terms
About the Contributors
About the Editors

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