Information Systems Outsourcing: Enduring Themes, Global Challenges, and Process Opportunities

Information Systems Outsourcing: Enduring Themes, Global Challenges, and Process Opportunities

Hardcover(3rd ed. 2009)

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Product Details

ISBN-13: 9783540888505
Publisher: Springer Berlin Heidelberg
Publication date: 05/11/2009
Edition description: 3rd ed. 2009
Pages: 593
Product dimensions: 6.40(w) x 9.40(h) x 1.10(d)

Table of Contents

Overview.- Outsourcing in a Global Economy: Traditional Information Technology Outsourcing, Offshore Outsourcing, and Business Process Outsourcing.- Traditional IT Outsourcing.- Promoting Trust and Relationship Commitment through Service Level Agreements in IT Outsourcing Relationship.- Exploring the Role of Initial Trust, Initial Distrust, and Trust through Knowledge Sharing in IT Outsourcing: From a Service Receiver's Perspective.- Building and Integrating Core IT Capabilities in Alignment with the Business: Lessons from the Commonwealth Bank 1997–2007.- Information Technology Workforce Skills: The Software and IT Services Provider Perspective.- Is There an “Information Technology Outsourcing Paradox”?.- A Story of IT Outsourcing from Early Experience to Maturity.- Strategic Dependence on the IT Resource and Outsourcing: A Test of the Strategic Control Model.- The Effects of Outsourcing Announcements on Market Values of Swiss Firms: An Event Study.- Firm Strategic Profile and IT Outsourcing.- In Context Outsourcing: Between Solution Making and Context Making.- Reaching Across Organizational Boundaries for New Ideas: Innovation from IT Outsourcing Vendors.- IT Offshoring.- Offshoring and Outsourcing in the PC Industry: A Historical Perspective.- The State of IS Research on Offshoring.- Transactive Memory and the Transfer of Knowledge between Onsite and Offshore IT Outsourcing Teams.- Global Sourcing in a Developing Country Context: Organizing IS Resources to Develop Local Knowledge.- Pulling Offshore and Staying Onshore: A Framework for Analysis of Offshoring Dynamics.- Turnover Intentions of Indian IS Professionals.- Relocating Routines: The Role of Improvisation in Offshore Implementation of Software Processes.- A US Client's Learning from Outsourcing IT Work Offshore.- The Impact of Cultural Differences in Offshore Outsourcing: Case Study Results from German–Indian Application Development Projects.- Determinants of Service Quality in Offshore Software Development Outsourcing.- Business Process Outsourcing.- The Impact of Process Standardization on Business Process Outsourcing Success.- Offshore Business Process Outsourcing to India: Two Australian SME Case Studies.- From Professional Dominance to Market Mechanisms: Deinstitutionalization in the Organizational Field of Health Care.

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