Intelligent Enterprises of the 21st Centuryby Gupta, Sushil K. Sharma, Jatinder N. Gupta, Sushil Sharma
Business intelligence has always been considered an essential ingredient for success. However, it is not until recently that the technology has enabled organizations to generate and deploy intelligence for global competition. These technologies can be leveraged to create the intelligent enterprises of the 21st century that will not only provide excellent and customized services to their customers, but will also create business efficiency for building relationships with suppliers and other business partners on a long term basis. Creating such intelligent enterprises requires the understanding and integration of diverse enterprise components into cohesive intelligent systems. Anticipating that future enterprises need to become intelligent, Intelligent Enterprises of the 21st Century brings together the experiences and knowledge from many parts of the world to provide a compendium of high quality theoretical and applied concepts, methodologies, and techniques that help diffuse knowledge and skills required to create and manage intelligent enterprises of the 21st century for gaining sustainable competitive advantage in a global environment. This book is a comprehensive compilation of the state of the art vision and thought processes needed to design and manage globally competitive business organizations.
Jatinder N. D. Gupta is currently Eminent Scholar of Management, Professor of Management Information Systems, and Chairperson of the Department of Accounting and Information Systems in the College of Administrative Science at the University of Alabama in Huntsville, Huntsville, Alabama. Most recently, he was Professor of Management, Information and Communication Sciences, and Industry and Technology at the Ball State University, Muncie, Indiana. He holds a PhD in Industrial Engineering (with specialization in Production Management and Information Systems) from Texas Tech University. Co-author of a textbook in Operations Research, Dr. Gupta serves on the editorial boards of several national and international journals. Recipient of the Outstanding Faculty and Outstanding Researcher awards from Ball State University, he has published numerous papers in such journals as Journal of Management Information Systems, International Journal of Information Management, INFORMS Journal of Computing, Annals of Operations Research, and Mathematics of Operations Research. More recently, he served as a co-editor of a special issue on Neural Networks in Business of Computers and Operations Research and a book entitled, Neural Networks in Business: Techniques and Applications. His current research interests include information and decision technologies, scheduling, planning and control, organizational learning and effectiveness, systems education, and knowledge management. Dr. Gupta is a member of several academic and professional societies including the Production and Operations Management Society (POMS), the Decision Sciences Institute (DSI), and the Information Resources Management Association (IRMA).
Sushil K. Sharma currently Assistant Professor of Management for the Department of Information Systems and Operations Management at Ball State University, Indiana. He received his PhD in Information Systems from Pune University, India and has taught at the Indian Institute of Management, Lucknow for eleven years before joining Ball State University. Dr. Sharma held the position of Visiting Research Associate Professor at the Department of Management Science, University of Waterloo, Canada. His primary teaching interests are e-commerce, computer communication networks, database management systems, management information systems and information systems analysis and design. He has a wide range of consulting experience and has served as a consultant to several government and private organizations including World Bank funding projects. His current research interests include database management systems, networking environments, electronic commerce, knowledge management and corporate information systems. He is the co-author of several book chapters dealing with several of these topics.
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