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SAGE Publications
Intercultural Communication: A Contextual Approach / Edition 5

Intercultural Communication: A Contextual Approach / Edition 5

by James W. Neuliep
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  • Product Details

    ISBN-13: 2901412976892
    Publisher: SAGE Publications
    Publication date: 09/30/2011
    Edition description: Fifth Edition
    Pages: 488
    Product dimensions: 7.40(w) x 9.00(h) x 0.90(d)

    About the Author

    James W. Neuliep (Ph.D., University of Oklahoma) conducts research and teaches courses in intercultural communication, communication theory, communication apprehension, ethnocentrism, and research methods at St. Norbert College. In addition to his introductory intercultural communication textbook, he was also written an introductory communication theory textbook, and his research has appeared in many respected journals. He is the former editor of the Journal of Intercultural Communication Research and has served on the editorial boards of Communication Reports, Communication Research Reports, Communication Studies; International and Intercultural Communication, Journal of Communication; Journal of Applied Communication Research; Journal of Social Behavior and Personality; and Communication Quarterly.

    Table of Contents

    Preface xiii

    Chapter 1 The Necessity of Intercultural Communication 1

    The Need for Intercultural Communication

    Benefits of Intercultural Communication

    Diversity in the United States

    Human Communication

    The Nature of Human Communication

    Human Communication Apprehension

    The Nature of Culture

    A Contextual Model of Intercultural Communication

    Intercultural Communication and Uncertainty

    Intercultural Communication Apprehension

    Fundamental Assumptions About Intercultural Communication

    Chapter Summary

    Discussion Questions

    Glossary of Terms


    Chapter 2 The Cultural Context 37




    Individualism Versus Collectivism?

    So, Who's an Individualist and Who's a Collectivist?

    An Intercultural Conversation: Individualistic and Collectivistic Cultures Patterns of Individualism and Collectivism Across the United States

    Communication Consequences of Individualism-Collectivism

    Vertical and Horizontal Individualism and Collectivism

    Measuring Individualism-Collectivism

    The Pancultural Self

    High- and Low-Context Communication

    Characteristics of High- and Low-Context Cultures

    Communication Consequences of Low- and High-Context Cultural Orientations

    An Intercultural Conversation: High- and Low-Context Cultures

    Assessing High- and Low-Context Communication

    Value Orientations

    Schwartz's Universal Values

    Kluckhohn and Strodtbeck's Value Orientations

    Power Distance

    Measuring Power Distance

    Communication and Power Distance

    An Intercultural Conversation: Large and Small Power Distance Cultures

    Uncertainty Avoidance

    A Theory of Uncertainty Orientation

    An InterculturalConversation: Weak and Strong Uncertainty Avoidance

    Chapter Summary

    Discussion Questions

    Glossary of Terms


    Chapter 3 The Microcultural Context 83

    Microcultural Group Status

    Muted Microcultural Groups

    Microcultures in the United States


    African Americans

    The Amish

    The Hmong

    Arab Americans

    Chapter Summary

    Discussion Questions

    Glossary of Terms


    Chapter 4 The Environmental Context 117

    Environments and Information Load

    Culture and the Natural Environment

    Worldviews of the Natural Environment

    Culture and Natural Disasters

    The Built Environment

    Cross-Cultural Comparisons of Housing

    Japanese Housing

    American Navajo Housing

    Housing of the Marakwet of Kenya


    Assessing Dimensions of Privacy

    Perceptions of Privacy in the United States

    Cross-Cultural Variations on Privacy

    Monochronic Versus Polychronic Time Orientation

    Consequences of Monochronic and Polychronic Orientations

    An Intercultural Conversation: Monochronic and Polychronic Cultures

    Chapter Summary

    Discussion Questions

    Glossary of Terms


    Chapter 5 The Perceptual Context 151

    Culture and Cognition

    A Model of Human Information Processing

    Cross-Cultural Differences in Sensation and Perception

    Cross-Cultural Differences in Memory and Retrieval

    Categorization and Mental Economy


    Racial and Ethnic Stereotypes

    American Stereotypes

    Stereotypes and Expectations

    An Intercultural Conversation: Stereotyping


    A Contemporary Conceptualization of Ethnocentrism

    Ethnocentrism, Intercultural Communication, and Interpersonal Perception

    Ethnocentrism and Communication in the Workplace

    Ethnocentrism and Racism

    Chapter Summary

    Discussion Questions

    Glossary of Terms


    Chapter 6 The Sociorelational Context 183

    Dimensions of Group Variability

    Membership and Nonmembership Groups

    Ingroups and Outgroups

    Reference Groups

    Role Relationships

    An Intercultural Conversation: Student/Teacher Role Positions

    Role Differentiation and Stratification

    An Intercultural Conversation: Cross-Cultural Role Positions

    Family Groups

    Sex and Gender Groups

    Gender Stereotypes

    Sex and Gender Roles Across Cultures




    Saudi Arabia




    Chapter Summary

    Discussion Questions

    Glossary of Terms


    Chapter 7 The Verbal Code: Human Language 213

    The Relationship Between Language and Culture

    Sapir-Whorf Hypothesis

    The Structure of Human Language

    Sounds and Symbols

    Syntax and Universal Grammar

    Universals of Language

    Generative Grammar

    Elaborated and Restricted Codes

    Cross-Cultural Communication Styles


    An Intercultural Conversation: Direct and Indirect Speaking

    Elaborate, Exacting, and Succinct Styles

    Personal and Contextual Style

    An Intercultural Conversation: Personal and Contextual Styles

    Instrumental and Affective Style

    An Intercultural Conversation: Instrumental and Affective Speaking

    Language and Ethnic Identity

    Do You Speak American?

    Chapter Summary

    Discussion Questions

    Glossary of Terms


    Chapter 8 The Nonverbal Code 245

    Definitions of Nonverbal Communication

    The Relationship Between Verbal and Nonverbal Codes

    Formal Versus Informal Code Systems

    Channels of Nonverbal Communication






    Physical Appearance and Dress


    Nonverbal Communication and Dimensions of Cultural Variability


    Power Distance

    High and Low Context

    Nonverbal Expectancy Violations Theory

    Cultural Contexts and Nonverbal Expectancies

    An Intercultural Conversation: Violation of Nonverbal Expectancies

    Chapter Summary

    Discussion Questions

    Glossary of Terms


    Chapter 9 Developing Intercultural Relationships 289

    Communication and Uncertainty

    Anxiety Uncertainty Management Theory of Effective Communication

    Uncertainty Reduction and Intercultural Communication Apprehension

    An Intercultural Conversation: Uncertainty Reduction and Sociocommunicative Style

    Assessing Sociocommunicative Orientation/Style

    Empathy and Similarity in Relationship Development



    Perceptions of Relational Intimacy Across Cultures

    Eastern and Western Cultures and Relationships

    Marital Relationships

    Intercultural and Interracial Marriages

    Mate Selection and Desirability Across Cultures

    Arranged Marriages

    Marital Dissolution and Divorce Across Cultures

    Chapter Summary

    Discussion Questions

    Glossary of Terms


    Chapter 10 Intercultural Conflict 323

    Definition of Intercultural Conflict

    A Model of Intercultural Conflict

    An Intercultural Conversation: Kim's Model of Intercultural Conflict

    The Concept of Face, Facework, and Communication Conflict Styles

    An Intercultural Conversation: Dominating and Third-Party Conflict Styles

    Individualistic and Collectivistic Approaches to Conflict

    Conflict Resolution in High- Versus Low-Context Cultures

    Chapter Summary

    Discussion Questions


    Chapter 11 Intercultural Communication in Organizations 341

    Intercultural Management

    The Cultural Context

    An Intercultural Conversation: Clashing Cultural Concepts on the Job

    The Environmental Context

    The Perceptual Context

    The Sociorelational Context

    Verbal and Nonverbal Codes

    An Intercultural Conversation: Misinterpretation of Common U.S. Phrases

    Intercultural Relations

    Japanese Management Practices

    German Management Practices

    Mexican Management Practices

    Commerce in the Middle East

    An Intercultural Conversation: Business Communication in the Middle East

    Chapter Summary

    Discussion Questions

    Glossary of Terms


    Chapter 12 Acculturation, Culture Shock, and Intercultural Competence 373


    Acculturative Stress

    A Model of Acculturation

    Modes of Acculturation

    Acculturation in the United States

    Culture Shock

    W Curve Models of Reentry Culture Shock

    Strategies for Managing Culture Shock

    Intercultural Communication Competence

    A Model of Intercultural Competence

    The Knowledge Component

    The Affective Component

    The Psychomotor Component

    Situational Features

    Chapter Summary

    Discussion Questions

    Glossary of Terms


    Name Index 405

    Subject Index 411

    About the Author 415

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