Pub. Date:
Taylor & Francis
The Internet and the Customer-Supplier Relationship

The Internet and the Customer-Supplier Relationship

by Stefano Ronchi


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Product Details

ISBN-13: 9780754637462
Publisher: Taylor & Francis
Publication date: 10/01/2003
Pages: 234
Product dimensions: 6.20(w) x 8.70(h) x 0.70(d)

Table of Contents

List of Figuresix
List of Tablesxi
1Supply Chain Management: Concepts Overview7
1.1Origin and Definitions7
1.2Customer-Supplier Relationships13
Coordination Mechanisms14
Market or Vertical Alliance?18
Features of a Vertical Alliance22
1.3External Supply Chains30
1.4Networks of Companies32
2The Role of the Internet in Supply Chain Management37
2.1History and Principles of the Internet37
Intranet, Extranet and Virtual Private Network40
2.2The Internet and the Firm: e-Business Opportunities41
The Internet Adoption41
The Influence of the Internet on Existing Businesses43
2.3The Role of the Internet in Supply Chain Management47
Interaction Models48
Scope and Objectives of the Internet Adoption50
The Internet Supporting the Procurement Process: e-Procurement51
The Internet Supporting Market Efficiency: e-Sourcing53
General Considerations about Virtual Marketplaces57
The Internet Supporting Collaboration: e-Collaboration60
3Research Aims and Methodology67
3.1Basic Assumptions67
3.2Aims of the Research70
3.3Research Methodology71
Stage 1 Exploratory Analysis72
Stage 2 Explanatory Analysis75
Stage 3 Descriptive Analysis78
4Case Studies79
Firm History and Profile79
Processing Grapes81
The White Grape Juice Concentrate82
The Relationship with Suppliers83
The Internet Adoption: Electronic Auction84
Firm History and Profile86
Polyethylene Film Spools86
The Relationship with Suppliers88
The Internet Adoption: Electronic Auction89
4.3Smart Technologies92
Firm History and Profile92
Smart's Supply Chain94
The Internet Adoption: the Supply Chain Portal97
Firm History and Profile101
Polyethylene Envelopes102
The Relationship with Suppliers102
The Internet Adoption: Electronic Catalog103
4.5Cases Discussion108
5Research Hypotheses113
5.1Motivations to the Internet Adoption in Customer-Supplier Relationships113
5.2Internet Tools Choice114
5.3The Market-Vertical Alliance Divergence116
6Survey Analysis121
6.1Survey Design121
Questionnaire Definition121
Sample Description124
Constructs Validity and Reliability127
6.2Constructs Analysis128
Section BVariables Describing the Material129
Section CVariables Describing the Relationship131
Section DVariables Describing the Internet Adoption136
Section EVariables Describing Performances139
6.3Contingent Drivers of the Internet Adoption in the Purchasing Process141
6.4Motivations to the Internet Adoption144
6.5Internet Tools Choice145
6.6The Market-Vertical Alliance Divergence155
One-way ANOVA156
Multivariate Regression Model159
7The Emergence of Collaborative Markets167
7.1Collaborative Markets167
Collaborative Markets Features168
Barriers to Collaborative Markets175
7.2Examples on the Web177
8.1Main Conclusions191
Motivations to the Internet Adoption191
Internet Tools Choice192
Implications on Customer-Supplier Relationships195
8.2Future Developments197
AppendixThe Survey Tool209

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