This is a comprehensive text on the communication and interpersonal skills required of existing and future managers within the tourism and hospitality industry. The industry is increasingly emphasising the importance of such skills, and this text provides a resource around which lecturers can develop relevant courses. The text is vocationally oriented while also dealing with more theoretical aspects. It adopts a structured, self-learning approach based on case studies, exercises, keynotes and activities.
|Product dimensions:||7.48(w) x 9.69(h) x 0.46(d)|
Table of ContentsSeries Editors' Foreword. Foreword. Acknowledgements. Introduction. Chapter One: Communications and interpersonal skills - their nature and characteristics. Chapter Two: The components of interpersonal skills: the context and the content. Chapter Three: Words and their meanings - social and symbolic. Chapter Four: The role of non-verbal language. Chapter Five: Interpersonal skills and conflict-resolution. Chapter Six: The science - and art - of leadership. Chapter Seven: Informal group management. Chapter Eight: Formal group management. Conclusion. Bibliography. Index.