Interpersonal Skills for Hospitality Management

Interpersonal Skills for Hospitality Management

by Mona Clark, M. Clark



Product Details

ISBN-13: 9780412573309
Publisher: Cengage Learning
Publication date: 04/28/1995
Pages: 210
Product dimensions: 7.48(w) x 9.69(h) x 0.46(d)

Table of Contents

Series Editors' Foreword. Foreword. Acknowledgements. Introduction. Chapter One: Communications and interpersonal skills - their nature and characteristics. Chapter Two: The components of interpersonal skills: the context and the content. Chapter Three: Words and their meanings - social and symbolic. Chapter Four: The role of non-verbal language. Chapter Five: Interpersonal skills and conflict-resolution. Chapter Six: The science - and art - of leadership. Chapter Seven: Informal group management. Chapter Eight: Formal group management. Conclusion. Bibliography. Index.

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