- Pub. Date:
- McGraw-Hill Higher Education
The most widely-used text for the interviewing course, Interviewing: Principles and Practices offers comprehensive coverage of a wide range of interviews. It provides the most thorough treatment of the basics of interviewing, including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing. Relevant theory is carefully integrated as a foundation for the practical aspects of interviewing-for both the interviewer and the interviewee. The 12th edition of Interviewing continues to reflect the growing sophistication with which interviewing is being approached, the ever-expanding body of research on all types of interview settings, recent interpersonal communication theory, and the effect of equal opportunity laws on interviewing practices.
|Publisher:||McGraw-Hill Higher Education|
|Edition description:||5th ed|
Table of Contents
Brief Table of ContentsChapter 1. An Introduction to InterviewingChapter 2. An Interpersonal Communication ProcessChapter 3. Questions and Their UsesChapter 4. Structuring the InterviewChapter 5. The Probing InterviewChapter 6. The Survey InterviewChapter 7. The Recruiting InterviewChapter 8. The Employment InterviewChapter 9. The Performance Interview Chapter 10. The Persuasive Interview: The PersuaderChapter 11. The Persuasive Interview: The PersuadeeChapter 12. The Counseling InterviewChapter 13. The Health Care Interview
Subject IndexDetailed Table of ContentsChapter 1. An Introduction to InterviewingThe Essential Elements of InterviewsInteractionalProcessPartiesPurposeQuestionsQuiz #1 – What Is and What Is Not an Interview?A Relational Form of CommunicationRelational DimensionsGlobal RelationshipsMen and Women in RelationshipsElectronic InterviewsThe TelephoneThe Cell PhoneThe VideoconferenceThe InternetSummaryAn Interview for Review and AnalysisStudent ActivitiesNotesResourcesChapter 2. An Interpersonal Communication ProcessTwo Parties in the InterviewInterchanging Roles during InterviewsDirective ApproachNondirective ApproachCombination of ApproachesPerceptions of Interviewer and IntervieweePerceptions of SelfPerceptions of the Other PartyCommunication InteractionsLevels of InteractionsSex, Culture, and InteractionsVerbal InteractionsNonverbal InteractionsFeedbackListening for ComprehensionListening for EmpathyListening for EvaluationListening for ResolutionThe Interview SituationInitiating the InterviewPerceptionsTime of Day, Week, and YearPlaceSurroundingsTerritorialityOutside ForcesSummaryAn Interview for Review and AnalysisStudent ActivitiesNotesResourcesChapter 3. Questions and Their UsesOpen and Closed QuestionsOpen QuestionsClosed QuestionsPrimary and Secondary QuestionsTypes of Secondary QuestionsSkillful Interviewing with Probing QuestionsQuiz #1 – Supply the Secondary QuestionNeutral and Leading QuestionsQuiz #2 -- Identification of QuestionsCommon Question PitfallsThe Bipolar TrapThe Open-to-Closed SwitchThe Double Barreled InquisitionThe Leading PushThe Guessing GameThe Yes (No) ResponseThe Curious ProbeThe Quiz ShowComplexity vs SimplicityThe Don’t Ask, Don’t TellQuiz #3 – What Are the Pitfalls in These Questions?SummaryAn Interview for Review and AnalysisStudent ActivitiesNotesResourcesChapter 4. Structuring the InterviewOpening the InterviewThe Two-Step ProcessOpening TechniquesNonverbal Communication in OpeningsQuiz #1 – Interview OpeningsThe Body of the InterviewInterview GuideInterview SchedulesQuiz # 2 – Interview SchedulesQuestion SequencesClosing the InterviewFunctions and Guidelines for ClosingClosing TechniquesNonverbal Closing ActionsQuiz # 4 – Interview ClosingsSummaryAn Interview for Review and AnalysisStudent ActivitiesNotesResourcesChapter 5. The Probing InterviewPreparing the InterviewDetermining the PurposeResearching the TopicStructuring the InterviewSelecting Interviewees and InterviewersSelecting IntervieweesSelecting InterviewersRelationship of Interviewer and IntervieweeConducting the InterviewMotivating IntervieweesAsking QuestionsNote Taking and Tape RecordingHandling Difficult SituationsHandling Difficult IntervieweesPreparing the Report or StoryThe Interviewee in the Probing InterviewDoing HomeworkUnderstanding the RelationshipAwareness of the SituationAnticipating QuestionsListening to QuestionsAnswering StrategicallySummaryA Probing Interview for Review and AnalysisProbing Role-Playing CasesStudent ActivitiesNotesResourcesChapter 6. The Survey InterviewPurpose and ResearchDetermining PurposeConducting ResearchStructuring the Interview Interview Guide and ScheduleThe OpeningThe ClosingSurvey QuestionsPhrasing QuestionsSample Question DevelopmentQuestion StrategiesQuestion ScalesQuestion SequencesSelecting IntervieweesDefining the PopulationSampling PrinciplesSampling TechniquesSelecting and Training InterviewersNumber NeededQualificationsPersonal CharacteristicsTraining InterviewersConducting Survey InterviewsPretesting the InterviewInterviewing Face-toFaceInterviewing by TelephoneInterviewing through the InternetCoding, Tabulation, and AnalysisCoding and TabulationAnalysisThe Respondent in Survey InterviewsThe OpeningThe Question PhaseSummaryA Survey Interview for Review and AnalysisStudent ActivitiesSurvey Role-Playing CasesNotesResourcesChapter 7. The Recruiting InterviewThe Changing World of WorkWhere to Find Good ApplicantsPreparing the Recruiting EffortReviewing EEO Laws.Quiz #1 – Testing Your Knowledge of EEO LawsDeveloping an Applicant ProfileAssessing What Applicants WantObtaining and Reviewing Information on ApplicantsApplication FormsResumesCover LettersLetters of Recommendation and ReferencesTestsBenefits of Previewing ApplicantsStructuring the InterviewThe OpeningThe Body of the InterviewClosing the InterviewConducting the InterviewNontraditional Interviewing ApproachesAsking QuestionsCommon Question PitfallsQuiz #2 – What Are the Pitfalls in These Questions?Traditional QuestionsNon-Traditional QuestionsGiving InformationEvaluating the InterviewSummaryA Recruiting Interview for Review and AnalysisRecruiting Role-Playing CasesStudent ActivitiesNotesResourcesChapter 8. The Employment InterviewChoosing a Career PathAnalyzing YourselfQuestions to Guide Your Self-AnalysisDoing Your HomeworkResearch Your FieldResearch OrganizationsResearch the RecruiterResearch the PositionResearch Current EventsResearch the Interview ProcessConducting the SearchNetworkingThe Obvious PlacesThe Placement Agency and ServicePublicationsThe InternetCareer Fairs Preparing CredentialsResumesThe PortfolioThe Cover LetterPersonal Web Sites, Pages, and BlogsCreating a Favorable First ImpressionRelationship of the Interview PartiesDress and AppearanceNonverbal CommunicationArrival and OpeningAnswering QuestionsPreparing to RespondResponding: Successful ApplicantsResponding: Unsuccessful ApplicantsUnlawful QuestionsQuiz #1 – Which Questions Are Unlawful and Why?Asking QuestionsGuidelines for Asking QuestionsQuestion PitfallsQuiz #2 – Applicant Questions and Common Question PitfallsSample Applicant QuestionsThe ClosingEvaluation and Follow-UpSummaryAn Employment Interview or Review and AnalysisEmployment Role-Playing CasesStudent ActivitiesNotesResourcesChapter 9. The Performance InterviewNew Visions for New OrganizationsPreparing for the Performance InterviewReviewing Rules, Laws, and RegulationsSelecting an Appropriate Review ModelPerson-Product-Service ModelBehaviorally Anchored Rating Scales (BARS) ModelManagement by Objectives (MBO) ModelUniversal Performance Interviewing ModelThe 360 Degree ApproachForce Choice DistributionConducting the Performance Review InterviewOpening the InterviewDiscussing PerformanceSetting New Goals and a Plan of ActionClosing the InterviewThe Employee in the Performance ReviewThe Performance Problem InterviewDetermining Just CausePreparing for the InterviewKeeping Self and the Situation Under ControlFocusing on the ProblemAvoiding Conclusions during the InterviewClosing the InterviewSummaryA Performance Interview for Review and AnalysisPerformance and Problem Role-Playing CasesStudent ActivitiesNotesResourcesChapter 10. The Persuasive Interview: The PersuaderFive Interrelated Conditions for PersuasionThe Ethics of PersuasionWhat Is Ethical?Fundamental Ethical GuidelinesPreparing for the InterviewAnalyzing the Other PartyPhysical and Mental CharacteristicsSocioeconomic BackgroundCultureValues/Beliefs/AttitudesEmotionsAnalyzing the SituationAtmosphereTimingPhysical SettingOutside ForcesResearching the IssueSourcesTypes of EvidencePlanning the InterviewDetermining Your PurposeDeveloping Main PointsSelecting StrategiesConducting the InterviewOpening the InterviewCreating a Need or DesirePresenting the SolutionConsidering the SolutionClosing the InterviewSummary OutlineSummaryA Persuasive Interview for Review and AnalysisPersuasion Role-Playing CasesStudent ActivitiesNotesResourcesChapter 11. The Persuasive Interview: The PersuadeeBe a Responsible ParticipantBe HonestBe FairBe SkepticalBe Thoughtful and Deliberate in JudgmentBe Open-mindedBe ResponsiveBe an Informed ParticipantPsychological StrategiesBe a Critical ParticipantLanguage StrategiesLogical StrategiesEvidenceBe an Active ParticipantThe OpeningCreating a Need or DesireEstablishing CriteriaPresenting the SolutionThe ClosingSummary Key Terms and ConceptsA Persuasive Interview for Review and AnalysisPersuasion Role-Playing CasesStudent ActivitiesNotesResourcesChapter 12. The Counseling InterviewPreparing for the Counseling InterviewAnalyzing SelfAnalyzing the IntervieweeSelecting an Interviewing ApproachSelecting the SettingStructuring the InterviewThe OpeningThe Body of the InterviewClosing the InterviewThe Telephone InterviewEvaluating the InterviewConducting the InterviewListeningObservingQuestioningResponding and InformingSummaryA Counseling Interview for Review and AnalysisCounseling Role-Playing CasesStudent ActivitiesNotesResourcesChapter 13. The Health Care InterviewChanging Views on the Health Care InterviewThe Provider’s ViewThe Patient’s ViewThe Emerging ViewCreating a Collaborative RelationshipSharing ControlReducing Relational DistanceAppreciating DiversityCreating and Maintaining TrustOpening the InterviewEnhance the ClimateBe Sensitive and PersonalAdapt the OpeningGetting Information Barriers to Getting InformationWays to Improve Getting InformationAddressing the Language BarrierGiving Information in the Health Care InterviewCauses for Loss and Distortion of InformationTransmitting Information More EffectivelyCounseling and PersuadingBarriers to Effective CounselingGuidelines for Effective CounselingSummaryA Health Care Interview for Review and AnalysisHealth Care Role-Playing CasesStudent ActivitiesNotesResources