ISBN-10:
0134151909
ISBN-13:
9780134151908
Pub. Date:
01/21/2016
Publisher:
Pearson
Introduction to Hospitality Management / Edition 5

Introduction to Hospitality Management / Edition 5

by John R. Walker
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Product Details

ISBN-13: 9780134151908
Publisher: Pearson
Publication date: 01/21/2016
Edition description: New Edition
Pages: 784
Sales rank: 209,608
Product dimensions: 7.80(w) x 10.10(h) x 1.20(d)

About the Author

Dr. John R. Walker, DBA, FMP, CHA, is the McKibbon Professor of Hotel and Restaurant Management at the University of South Florida and a Fulbright Senior Specialist. John’s years of industry experience began with management training at the Savoy Hotel London. This was followed by terms as food and beverage manager, assistant room’s division manager, catering manager, and general manager with Grand Metropolitan Hotels, Selsdon Park Hotel, Rank Hotels, Inter-Continental Hotels, and the Coral Reef Resort, Barbados, West Indies.

John has taught at two- and four-year schools in Canada and the United States. In addition to being a hospitality management consultant and text author, he has been published in The Cornell Hotel Restaurant Administration Quarterly, The Hospitality Educators Journal,and the New York Times. He is a 10-time recipient of the President’s Award for teaching, scholarship, and service, and he has received the Patnubay Award for exemplary professional performance through teaching and authorship of tourism and hospitality publications.

John is an editorial advisory board member for Progress in Tourism and Hospitality Research. He is a past president of the Pacific Chapter of the Council on Hotel, Restaurant, and Institutional Education (CHRIE). He is a certified hotel administrator (CHA) and a certified foodservice management professional (FMP).

John is married to Josielyn T. Walker, and they have twins, Christopher and Selina. The Walkers live in Sarasota, Florida.

Table of Contents

PART I: INTRODUCING HOSPITALITY AND LODGING

1. Introducing Hospitality

2. The Hotel Business

3. Rooms Division

4. Food and Beverage

PART II: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES

5. Beverages

6. The Restaurant Business

7. Restaurant Management

8. Managed Services

PART III: TOURISM, RECREATION, ATTRACTIONS, CLUBS AND GAMING

9. Tourism

10. Recreation, Attractions, and Clubs

11. Gaming Entertainment

PART IV: ASSEMBLIES, EVENTS, ATTRACTIONS, LEADERSHIP, AND MANAGEMENT

12. Meetings, Conventions, Expositions

13. Special Events

14. Leadership and Management

Part V: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY

15. Planning

16. Organizing

17. Communication and Decision Making

18. Control

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