Introduction to Management in the Hospitality Industry / Edition 10

Introduction to Management in the Hospitality Industry / Edition 10

ISBN-10:
0470399740
ISBN-13:
9780470399743
Pub. Date:
02/08/2011
Publisher:
Wiley
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Overview

Introduction to Management in the Hospitality Industry / Edition 10

Readers seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, internet commerce, new business and financial models, and rapidly changing consumer demands. Introduction to Management in the Hospitality Industry, 10th Edition gives readers the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. The Tenth Edition of Introduction to Management in the Hospitality Industry features both historical perspectives and discussions of new trends in a variety of sectors. This book has the most thorough coverage of the hospitality industry, covering foodservice, lodging, and travel and tourism, hospitality careers, and hospitality management. Upon successful completion of this text, readers will have a strong grasp of the many facets of the hospitality industry.

Product Details

ISBN-13: 9780470399743
Publisher: Wiley
Publication date: 02/08/2011
Pages: 768
Product dimensions: 7.80(w) x 9.20(h) x 1.30(d)

Table of Contents

Part 1. Perspectives on careers in hospitality 1

Chapter 1. The hospitality industry and you 3

Chapter 2. Forces affecting growth and change in the hospitality industry 33

Part 2. Food service 61

Chapter 3. The restaurant business 63

Chapter 4. Restaurant operations 103

Chapter 5. Restaurant industry organization : chain, independent, or franchise? 127

Chapter 6. Competitive forces in food service 159

Chapter 7. Issues facing food service 183

Chapter 8. On-site food service 213

Part 3. Lodging 255

Chapter 9. Lodging : meeting guest needs 257

Chapter 10. Hotel and lodging operations 293

Chapter 11. Forces shaping the hotel business 333

Chapter 12. Competition in the lodging business 367

Part 4. Travel and tourism 405

Chapter 13. Tourism : front and center 407

Chapter 14. Destinations : tourism generators 437

Part 5. Management in the hospitality industry 483

Chapter 15. Management : a new way of thinking 485

Chapter 16. Planning in hospitality management 511

Chapter 17. Organizing in hospitality management 533

Chapter 18. Staffing : human-resources management in hospitality management 557

Chapter 19. Control in hospitality management 587

Chapter 20. Leadership and directing in hospitality management 605

Part 6. Hospitality as a service industry 627

Chapter 21. The role of service in the hospitality industry 629

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