This Second Edition continues to have excellent pedagogy including beginning chapter learning objectives, end-of-chapter key terms and concepts, discussion questions and superior summaries. Contains new chapters on service and the international aspects of the hospitality industry. Material on the lodging industry has been extensively revised to reflect vast changes over the past five years. Also features additional information on careers and career planning.
|Series:||Wiley Service Management Series , #26|
|Edition description:||2nd ed|
|Product dimensions:||7.48(w) x 9.25(h) x (d)|
About the Author
TOM POWERS is Professor Emeritus at the School of Hospitality and Tourism Management at the University of Guelph in Ontario, Canada. CLAYTON W. BARROWS is Professor at the School of Hospitality and Tourism Management at the University of Guelph in Ontario, Canada.