Iso 9000

Iso 9000

by David Hoyle, John Thompson


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Product Details

ISBN-13: 9780750675970
Publisher: Elsevier Science
Publication date: 07/31/2002
Pages: 164
Product dimensions: 6.00(w) x 9.00(h) x 0.35(d)

About the Author

David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.

Table of Contents

Audit Methodologies
Quality Management Principles
The Process Approach
Questions at the Enterprise Level
Questions at the Managerial Level
Questions at the Operational Level
Assessing Business Procedures
Aligning Process with Requirements
Aligning Clauses with Key Questions

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