This is a do-it-yourself manual, with detailed steps to success and simple explanatory notes, designed for real companies not business schools. The enclosed disk contains the text of a complete Quality Manual along with all necessary Operating Procedures. This is also printed in the book to show how it should look, and all you need to do is fill in the blanks. The book will explain why and how to achieve the ISO 9000 standard, and the models will let you get there quickly and easily.
This proven successful straightforward approach will initially save you hundreds of pounds in consultancy fees and also will help you bypass the trial and error stages. In addition to successful ISO 9000 registration you will continually achieve savings by putting in place effective, efficient and economical management systems. Fred Dobb is a Regional Manager of National Quality Assurance, one of the largest certification bodies covering the whole range of manufacturing, service and other industrial and business sectors. Fred Dobb is a Registered Lead Assessor with experience in a plethora of situations; this practical experience is brought to bear in this essentially practical guide.
|Publisher:||Taylor & Francis|
|Product dimensions:||8.22(w) x 11.65(h) x 0.71(d)|
Table of Contents
Clear priorities; Why bother?; The basic principles; The programme or steps leading to successful registration; Notes on writing the Quality Policy Manual; Notes on writing the Operating Procedures; Notes on training Internal Auditors; The role of the Quality Assurance Manager and the relationship between ISO 9000 and practical TQM; Advice on consultants; Annex A: A draft model or workbook to prepare your Quality Policy Manual; Annex B: A draft model or workbook to prepare all your required Operating Procedures (with variations as required for different manufacturing environments and for service organisations); Annex C: Notes on addressing clause 4.4, Design control; Annex D: Useful international names and addresses; Annex E: Practical definitions and explanation of terms