Have you ever wished you could say what you were really thinking, without jeopardizing an important relationship?
Is there a bully at work, school or in your personal life that you'd love to stand up to, but you aren't sure what to say?
Do you get uncomfortable, emotional or nervous at the idea of talking to a certain person?
There is a better way to have difficult conversations; certified coach and communications expert Kristen Carter shows you how.
In this simple yet powerful book, Kristen provides a clear step-by-step process that will help you work through any conversation. If you need a starting point, there are also sample scripts related to having difficult conversations with anyone from your politically-opinionated relative to a ho-hum lover to your critical boss.
Kristen's unique method, ISPEAQ, will help you feel prepared and empowered to speak up for yourself like never before. Clients have called the ISPEAQ method "life-changing," "simple but powerful" and "the best tool our team has ever learned."
Your voice and your feelings matter. Here's how to get them out of your head and share them with the world, calmly and confidently.
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Table of Contents
- Why it's so hard to speak up for yourself and why you should do it anyway
- I: Identify the Individual, Set Intentions, Use "I" Language
- S: Suitable Setting
- P: Positive Approach and Praise
- E: Explicit Example
- A: Adversely Affeted
- Q: reQuirements, reQuests and Questions
- Putting it All Together
- How to be a Great Listener
- It Won't Always Work, Despite Your Best Intentions
- A Few Last Words and My Hope for You
- ISPEAQ Worksheet
- Sample Conversations
- A Note on Conducting Performance Reviews
About the Author