IT Governance: Policies & Procedures, 2012 Edition

IT Governance: Policies & Procedures, 2012 Edition

by Michael Wallace, Larry Webber

Paperback

$245.00

Product Details

ISBN-13: 9780735509153
Publisher: Wolters Kluwer Law & Business
Publication date: 09/29/2011
Pages: 1088
Product dimensions: 7.00(w) x 10.00(h) x 2.00(d)

Table of Contents

1. IT GOVERNANCE: ALIGNING IT WITH THE BUSINESS

• IT Governance Models
• IT Strategic Planning Process

2. BUSINESS PROCESS MANAGEMENT

• Building Your BPM Program
• Process Analysis Tools
• Simplifying a Process
• Is Modeling Software the Answer?

3. ITIL AND ISO 20000: MEETING THE NEEDS OF BUSINESS

• ITIL Service Support
• ITIL Service Delivery
• ITIL Certification
• ITIL as an Official Standard
• Criticism of ITIL
• Implementing ITIL

4. COBIT: MEETING OBJECTIVES

• The Parts of COBIT
• COBIT Framework
• Implementing COBIT

5. IT QUALITY MANAGEMENT: THE KEY TO PREDICTABLE RESULTS

• Start with a Quality Management Plan
• Quality Assurance or Quality Control
• Continuous Improvement
• Major Quality Techniques

6. POLICIES AND PROCEDURES: SETTING THE FRAMEWORK

• Organizing a Manual
• Setting the Standards for Responsibilities
• IT Policy Approval Process

7. BUSINESS IMPACT ANALYSIS: MEASURING RISK

• Managing a Business Impact Analysis (BIA)
• BIA Data Collection Process
• Crunching the Data
• BIA Results and the IT Department
• Updates

8. BUSINESS CONTINUITY PLANNING: STAYING IN BUSINESS

• Prepare to Plan
• Business Continuity Planning Basics
• Planning - The Next Step
• Writing a Plan
• Sources of Additional Information

9. IT AUDITS: STAYING IN COMPLIANCE

• IT Management Audit
• IT Legal Mandates and Records Retention
• Resource Management
• Programming Activities Control
• Computer Operations
• Data Networks
• Disaster Recovery/Contingency Planning
• Workstation Audit Issues
• Strategies for Surviving an Audit

10. RISK MANAGEMENT: MANAGING THE UNEXPECTED

• Risk Management Is a Process
• Why Risk Management Fails
• Business Continuity Planning as a Mitigation Technique
• Implementing IT Risk Management
• Process Resilience Through Risk Management

11. HUMAN RESOURCES: IT'S POOREST MANAGED ASSET

• Recruiting, Reassignments, and Promotions
• New Employee Orientation
• Performance Review
• Employee Development
• Managing IT Training
• Employee Communications
• Employee Burnout
• IT Employee Productivity
• Nontraditional Working Arrangements

12. VIRTUAL TEAMS: REMOTE CONTROL MANAGEMENT

• The Virtual Company
• Becoming a Virtual Worker
• Virtual Workforce Strategy
• Leading a Virtual Team

13. REQUIREMENTS ANALYSIS: PLANNING FOR SUCCESS

• Stakeholders Hold the Answers
• Describing a Requirement
• Assembling Specifications
• Stakeholders Interviews
• Validating Project Requirements
• IT Special Teams Round Out the Specs
• Modeling Your Requirements

14. PROJECT MANAGEMENT: GETTING IT OUT ON TIME

• Project Management Fundamentals
• Important Elements of the Project Plan
• Executing the Project
• Project Closeout
• Project Management Office

15. SOFTWARE DEVELOPMENT: SOLID PRACTICES

• Software Development Process
• Programming Methodologies
• Programming Conventions
• Software Acquisition
• Program Testing
• Software Installation

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