IT Manager’s Handbook, Third Edition, provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager. This is a must-read for new IT managers and a great refresher for seasoned managers trying to maintain expertise in the rapidly changing IT world.
This latest edition includes discussions on how to develop an overall IT strategy as well as demonstrate the value of IT to the company. It will teach you how to: manage your enterprise’s new level of connectivity with a new chapter covering social media, handheld devices, and more; implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line; integrate mobile applications into your company’s strategy; and manage the money, including topics such as department budgets and leasing versus buying. You will also learn how to work with your customers, whomever those might be for your IT shop; hire, train, and manage your team and their projects so that you come in on time and budget; and secure your systems to face some of today's most challenging security challenges.
This book will appeal to new IT managers in all areas of specialty, including technical professionals who are transitioning into IT management.
- Manage your enterprise’s new level of connectivity with a NEW chapter covering social media, handheld devices, and more
- Implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line
- Integrate mobile applications into your company’s strategy
- Manage the money, including topics such as department budgets and leasing versus buying
- Work with your "customers", whomever those might be for your IT shop
- Hire, train, and manage your team and their projects so that you come in on time and budget
- Secure your systems to face some of today's most challenging security challenges
|Product dimensions:||7.50(w) x 9.20(h) x 1.00(d)|
Table of Contents
Chapter 1: The Role of an IT Manager
Chapter 2: Managing Your IT Team
Chapter 3: Staffing Your IT Team
Chapter 4: Project Management
Chapter 5: Changing Companies
Chapter 6: Budgeting
Chapter 7: Security and Compliance, including Disaster Recovery
Chapter 8: Getting Started with the Technical Environment
Chapter 9: Working with Users
Chapter 10: Web 2.0, mobile, tablets, cloud, social media, etc.
Most Helpful Customer Reviews
Are you a technical professional who is eager to join the ranks of management? If you are, then this book is for you! Authors Bill Holtsnider and Brian D. Jaffe, have done an outstanding job of writing a third edition of a book that introduces you to the many key concepts you will face as a new Information Technology Manager. Holtsnider and Jaffe, begin with a very brief introduction that will help a wide range of technical professionals, some of whom have been suddenly thrust into a managerial role, understand the role of an IT Manager, why it’s so important and how integral it is to a company. In addition, the authors discuss how to keep your employees focused and trained; as well as, generational issues at work that you might face. They then discuss the issues and challenges you’ll face and offer some concrete ideas for solving them. The authors then, discuss the five key phases to a project; what to do if/when the project gets off track; and, dealing with non-IT departments on a project. They continue by discussing the main classifications of software. In addition, the authors show you how to get a foundation in managing a budget, spending, leasing versus buying, etc. They then show you how to get an understanding of what is in your IT environment, and how it operates and connects to other environments. The authors then present detailed information on compliance issues; as well as, information about different methodologies being adopted by various organizations to help ensure compliance. Next, they describe how to define the scope of the problem, how to create a disaster recovery plan; as well as, the hidden benefits of good disaster recovery planning. The authors continue by discussing the complexities of dealing with users on another continent, and users down the hall from you using their own personal devices on your network. Finally, they discuss the challenges of the new hyper-connected workplace. Much of the material in this most excellent book will be familiar to experienced IT Managers. Perhaps more importantly, this book was written to help you identify, deal with, and tell you where to look for further assistance on many of the key issues that are suddenly facing you as a new IT Manager.