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There are more than 32 million small businesses in the United States alone, of which over half rely on managed service providers (MSPs) to support their IT infrastructure. While there are many wonderful MSPs throughout the world, you are likely not reading a book on how to choose the right one if you had a good experience. You need someone experienced to help guide you through the minefield. Deborah Frazier has spent nearly 20 years consulting with more than 1,000 small and medium-sized businesses on their IT support needs. During this time, she has witnessed the work of some great IT service companies that make her proud to be in this industry. However, she has also seen just as many unethical companies who tricked and deceived their clients. "IT Outsourcing Secrets" was written to shed light on the IT outsourcing industry and allow small businesses the ability to decipher truth from fiction and make informed decisions.