IT Survival Guide: Conquering Information Technology in Your Organization

IT Survival Guide: Conquering Information Technology in Your Organization

by David Papp

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Overview

IT Survival Guide: Conquering Information Technology in Your Organization by David Papp

Unlike other well-recognized professions, information technology is still in its infancy. Organizations have little hesitation in paying attorneys, accountants, or business strategists for their expertise. Yet organizations rarely think to request a professional opinion from an IT consultant. Business owners and executives often see IT departments as financial drains and necessary evils rather than as additions of value to their organizations. And IT professionals stereotypically are unable to effectively communicate the benefit s of IT investments to the organization due to limited "soft" skills. But both have responsibilities to establish more-effective communication and understanding so that overall goals can be aligned. In this book you will gain an understanding of how IT systems, tools, and consultations can offer your organization the best chance to succeed. In today's global market, information is indeed the most valuable commodity.

Product Details

ISBN-13: 9780986821301
Publisher: PFH Publishing
Publication date: 04/15/2011
Pages: 97
Product dimensions: 6.00(w) x 9.00(h) x 0.50(d)

Table of Contents

Acknowledgements xi

Introduction xiii

Chapter 1 Today's Information Technology Environment: Putting out Fires 1

The Evolution of Information Technology 3

A Few Questions Every Organization Should Consider 6

A Step in the Right Direction 11

Chapter 2 Getting Started: Conducting an IT Assessment 15

The Discovery Meeting 16

Other Benefits of the Discovery Meeting 19

Choosing the Right Person for the Job 21

Moving Forward 23

Chapter 3 First Things First: Targeting High-Priority Fixes 25

Taking a Tour of the Data Center 27

Backups and Disaster Recovery 28

Operational Issues 30

Documentation Issues 32

Examining the IT Budget 34

From Crisis Mode to Maintenance Mode 36

Chapter 4 What's Good IT without the Right Technology? 39

Servers 40

Virtualized Servers/Virtual Machines 42

Workstations 43

Printers 44

Network Switches 46

Routers 47

Firewalls 49

Networks 50

Storage 51

Having a Solid Foundation 53

Chapter 5 Work Smarter, Not Harder: Having the Right Tools in Place 55

Backup and Archiving Tools 56

Cooling and Power Needs 59

Monitoring and Alerting 62

Logging 64

Ticketing / Knowledge-Base 65

Using the Toolbox 67

Chapter 6 The Right People-Assembling a Great IT Team 69

Today's IT Training Environment 70

The Maze of Certifications 72

A Need for Soft Skills among IT Personnel 75

Responsibilities of the C-Suite 77

Outsourcing as an Alternative 79

People Make the Difference 81

Chapter 7 Maintenance and Prevention: Avoiding the Fires 83

Periodic IT Assessments 84

Monitoring Implementation 86

Aligning Corporate and IT Goals 87

Developing a Knowledge Base and Promoting Organizational Learning 89

Fireproofing Versus Firefighting 90

Index 93

About The Author 97

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