IT Survival Guide: Conquering Information Technology in Your Organization

IT Survival Guide: Conquering Information Technology in Your Organization

by David Papp


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Product Details

ISBN-13: 9780986821301
Publisher: PFH Publishing
Publication date: 04/15/2011
Pages: 97
Product dimensions: 6.00(w) x 9.00(h) x 0.50(d)

Table of Contents

Acknowledgements xi

Introduction xiii

Chapter 1 Today's Information Technology Environment: Putting out Fires 1

The Evolution of Information Technology 3

A Few Questions Every Organization Should Consider 6

A Step in the Right Direction 11

Chapter 2 Getting Started: Conducting an IT Assessment 15

The Discovery Meeting 16

Other Benefits of the Discovery Meeting 19

Choosing the Right Person for the Job 21

Moving Forward 23

Chapter 3 First Things First: Targeting High-Priority Fixes 25

Taking a Tour of the Data Center 27

Backups and Disaster Recovery 28

Operational Issues 30

Documentation Issues 32

Examining the IT Budget 34

From Crisis Mode to Maintenance Mode 36

Chapter 4 What's Good IT without the Right Technology? 39

Servers 40

Virtualized Servers/Virtual Machines 42

Workstations 43

Printers 44

Network Switches 46

Routers 47

Firewalls 49

Networks 50

Storage 51

Having a Solid Foundation 53

Chapter 5 Work Smarter, Not Harder: Having the Right Tools in Place 55

Backup and Archiving Tools 56

Cooling and Power Needs 59

Monitoring and Alerting 62

Logging 64

Ticketing / Knowledge-Base 65

Using the Toolbox 67

Chapter 6 The Right People-Assembling a Great IT Team 69

Today's IT Training Environment 70

The Maze of Certifications 72

A Need for Soft Skills among IT Personnel 75

Responsibilities of the C-Suite 77

Outsourcing as an Alternative 79

People Make the Difference 81

Chapter 7 Maintenance and Prevention: Avoiding the Fires 83

Periodic IT Assessments 84

Monitoring Implementation 86

Aligning Corporate and IT Goals 87

Developing a Knowledge Base and Promoting Organizational Learning 89

Fireproofing Versus Firefighting 90

Index 93

About The Author 97

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