IT4IT for Managing The Business Of It: A Management Guide

IT4IT for Managing The Business Of It: A Management Guide

by Van Haren Publishing (Editor)

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Product Details

ISBN-13: 9789401800310
Publisher: Van Haren Publishing
Publication date: 01/25/2016
Pages: 1
Product dimensions: 5.80(w) x 8.20(h) x 0.50(d)

Table of Contents

1 Executive Summary 1

1.1 Benefits 3

1.2 Transformation and Reshaping the IT Function 4

1.3 Target Audience 4

1.4 Complementary with ITTL and Other Frameworks and Standards 5

2 Introduction 7

2.1 What is IT Management (and IT4IT)? 7

2.2 IT Management Challenges 14

2.3 An Introduction to The Open Group IT4IT Reference Architecture Standard 27

2.4 Why Use the IT4IT Reference Architecture? 30

2.5 Relationship with ITIL and Other Practices or Standards 33

3 The IT4IT Standard in Detail 41

3.1 The IT Value Chain 41

3.2 IT4IT Value Streams 42

3.2.1 Strategy to Portfolio 43

3.2.2 Requirement to Deploy 46

3.2.3 Request to Fulfill 47

3.2.4 Detect to Correct 49

3.3 The IT4IT Reference Architecture 51

4 The Benefits of Using the IT4IT Standard 55

4.1 Benefits of Each IT4IT Value Stream 56

4.1.1 Strategy to Portfolio 59

4.1.2 Requirement to Deploy 62

4.1.3 Request to Fulfill 65

4.1.4 Detect to Correct 69

4.1.5 Supporting Activities 72

4.2 Benefits per Stakeholder 76

4.2.1 Business (and IT Users) 78

4.2.2 The IT Organization 80

4.2.3 The IT4IT Organization 86

4.2.4 IT Service Providers 89

4.2.5 IT Management Software Vendors (or IT4IT Tool Vendors) 91

4.2.6 Industry-Related Training and Certification Providers 94

5 How to Use the IT4IT Reference Architecture 95

5.1 Introduction 95

5.2 A High-Level Approach for Implementing the 1T4IT Standard 100

5.2.1 Conduct IT4IT Baseline Assessment 105

5.2.2 Perform IT Value Stream Analysis 116

5.2.3 Define 1T4IT Ownership and Governance Model 130

5.2.4 Define IT Management Vision, Mission, and Strategy 139

5.2.5 Define the Target IT4IT Architecture 142

5.2.6 Perform Gap Analysis 143

5.2.7 Define the IT4IT Roadmap and Build the Business Case 148

5.2.8 Set Up an IT4IT Model Office 152

5.2.9 Execute the IT4IT Transformation Roadmap 155

A Case Studies 161

A.1 The Adoption of the IT4IT Standard at Shell 161

A.1.1 Introduction 161

A.1.2 Background 161

A.1.3 Adoption of the IT4IT Reference Architecture 163

A.1.4 An IT4IT Governance Model 165

A.1.5 Learnings and Conclusion 168

A.2 Rabobank 169

A.2.1 Background 170

A.2.2 The Problem 170

A.2.3 The Solution 171

A.2.4 The Result 172

A.2.5 Looking Forward 173

B IT4IT Reference Architecture and Other Best Practices 174

B.1 IT4IT Value Stream Mapping to Other Best Practices and Standards 174

B.2 IT1L and COBIT Mapping 176

C IT4IT Tool Categories 183

D IT4IT Data Entities 192

Glossary of Key Terms and Acronyms 196

Index 199

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