ITIL Foundation: ITIL 4 Edition

ITIL Foundation: ITIL 4 Edition

by AXELOS Limited

NOOK Book(eBook)

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Overview

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

"ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Product Details

ISBN-13: 9780113316083
Publisher: The Stationery Office Ltd
Publication date: 02/18/2019
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 224
Sales rank: 166,892
File size: 3 MB

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