Just be Nice...and Other Lost Arts of Etiquette for Management: A Mentor to Those Who Manage People and Expect Productivity and Profitability in Return

Just be Nice...and Other Lost Arts of Etiquette for Management: A Mentor to Those Who Manage People and Expect Productivity and Profitability in Return

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Product Details

ISBN-13: 9780595182336
Publisher: iUniverse, Incorporated
Publication date: 05/28/2001
Pages: 140
Product dimensions: 5.00(w) x 8.00(h) x 0.33(d)

Table of Contents

List of Illustrationsix
Introductionxi
Who Should Buy This Bookxi
Part 1Understanding the Basic Principles1
Chapter 1Shifting Paradigms3
Management Theory3
Business Hierarchy4
Management Etiquette6
Basic Principles of Motivation7
Action Items9
Chapter 2The Key to Productivity13
A Happy Employee is More Productive13
Management's Role14
Chapter 3Employee Treatment16
Treatment of Employees16
Issues and Feelings18
Chapter 4Happy Employees Take Care of Our Customers19
Poor Service and Lack of Contentment19
Happy Employees Provide Better Service20
Chapter 5Understand Goals of Employment22
Driving Factors of Employment23
Chapter 6Achievement of Employment Goals25
Helping Employees Achieve Employment Objectives26
Supporting an Employee's Career Objectives27
Employees and Mentoring28
Part 2Taking Action29
Chapter 7Theory and Reality31
Theories31
Reality32
Chapter 8Motivation34
Motivation Theories35
Motivation Reality36
Understand Why People Are Working-Survey36
Predictive Index38
Individual Development Plan39
Discussion with the Employee41
Chapter 9Employee Perceptions and Attitudes46
Theories on Perceptions and Attitudes46
Perceptions and Attitudes Reality47
Keep Employees Informed49
Listen50
How Am I Doing Survey51
Chapter 10Management of Group Morale58
Morale and Productivity59
Morale Theories59
Morale Reality60
Equity Among Peers60
Take Care of Your Employees62
Become Their Biggest Fan63
Promote Often64
Timely Annual Reviews65
Employee Terminations66
Chapter 11Leadership70
Examples of Great Leaders71
Leaders Without Titles74
Leadership Theories75
Bosses and Reality76
Specific Job Descriptions77
Chapter 12Participative Management84
The Office Environment84
Employees and Production86
Employee Input87
Theories of Participative Management88
Participative Management Reality88
Participative Management Actions89
Hire the Best90
Give Instructions91
Provide the Necessary Tools92
Leave Them Alone94
Follow-up95
Chapter 13The Management of Change99
Change is Constant100
Change and Theories101
Change and Reality102
The Communication of Change103
Look Inward Before Counseling Others106
Chapter 14Just Be Nice108
Today's Society108
The Art of Being Nice110
Employees and Mistakes112
Other Ways to be Nice113
Being Nice and Giving Gifts113
Give It a Shot!114
Chapter 15Conclusion115
Thirty-five Years of Experience115
Index121

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