Kinn's The Administrative Medical Assistant: An Applied Learning Approach / Edition 13

by Deborah B. Proctor EdD, RN, CMA, Brigitte Niedzwiecki RN, MSN, RMA, Julie Pepper BS, CMA (AAMA), Payel Madero RHIT, MBA

Overview

Administrative Medical Assisting begins with Kinn! Elsevier’s Kinn’s The Administrative Medical Assistant, 13^th Edition provides you with the real-world administrative skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary in today’s healthcare setting. Paired with our adaptive solutions, EHR documentation, ICD-10 coverage and, detailed procedural videos, you will learn the professional and interpersonal skills of modern administrative medical assisting!

• Professionalism in applicable procedures teaches you how to properly interact with patients and coworkers.
• Professional behavior boxes provide guidelines on how to interact with patients, families, and coworkers.
• Step-by-step procedures explain complex conditions and abstract concepts.
• Patient education and legal and ethical issues are described in relation to the Medical Assistant's job.
• Critical thinking applications test your understanding of the content.
• Threaded case scenarios help you to apply concepts to realistic administrative situations.
• Portfolio builder helps you demonstrate proficiency to potential employers.

• NEW! Chapter on The Health Record reviews how you’ll be working with a patient’s medical record.
• NEW! Chapter on Technology in the Medical Office introduces you to the role technology plays in the medical office.
• NEW! Administrative procedure videos helps you visualize and review key procedures.
• NEW! Chapter on Competency-Based Education helps you to understand how your mastery of the material will affect your ability to get a job.
• Basics of Diagnostic Coding prepares you to use ICD-10 coding system.

Product Details

ISBN-13:	9780323396721
Publisher:	Elsevier Health Sciences
Publication date:	05/24/2016
Edition description:	Older Edition
Pages:	544
Product dimensions:	8.50(w) x 10.80(h) x 0.90(d)

About the Author

Brigitte Niedzwiecki began her healthcare career as a nurse, working in the hospital with surgical and pediatric patients and also in urgent care. After obtaining her master’s degree in nursing, Brigitte worked in patient and staff education, as a software trainer, and as a nurse educator before transitioning into education. She has been the Medical Assisting program director at Chippewa Valley Technical College in Wisconsin for nearly 20 years, during which time she has participated in reviewing and writing and has helped develop state and national Medical Assisting curricula. She is also lead author of Kinn’s Medical Assisting Fundamentals, a related MA core text designed primarily for programs that do not offer a separate A&P course and are focused on certification.

Julie Pepper has spent her entire career in health care, first as a medical assistant in a variety of offices and clinics, developing expertise in the electronic health record. She combines her education in dietetics with her clinical and administrative experience as an instructor in the Medical Assisting program at Chippewa Valley Technical College in Wisconsin, where she has taught for the past 18 years. Julie is also the program director for the college’s new Health Navigator program. She has served as reviewer and contributor to numerous Medical Assisting educational products over the last decade, including SimChart for the Medical Office; she currently serves as sole author of The Electronic Health Record for the Physician’s Office and The Simulated Administrative Medical Office and co-author of Health Insurance Today, 7e. She is taking over sole authorship of what will be titled Beik’s Health Insurance Today, 8e

Table of Contents

Unit 1: Introduction to Medical Assisting 1. The Medical Assistant and Competency-Based Education 2. The Medical Assistant and the Healthcare Team 3. Professional Behavior in the Workplace 4. Therapeutic Communications 5. Patient Education 6. Medicine and Law 7. Medicine and Ethics

Unit 2: Ambulatory Care Administration 8. Technology and Written Communication in the Medical Office 9. Telephone Techniques 10. Scheduling Appointments and Patient Processing 11. Daily Operations in the Ambulatory Care Setting 12. The Health Record 13. Administrative Pharmacology Applications

Unit 3: Coding and Medical Billing Procedures 14. Basics of Diagnostic Coding 15. Basics of Procedural Coding 16. Basics of Health Insurance 17. Medical Billing and Reimbursement

Unit 4: Medical Office Administrative Functions 18. Patient Accounts, Collections and Practice Management 19. Banking Services and Procedures 20. Supervision and Human Resources Management 21. Medical Practice Marketing and Customer Service

Unit 5: Assisting with Medical Specialties 22. All-Hazard Preparedness and Assisting with Medical Emergencies

Unit 6: Career Development 23. Career Development and Life Skills

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From the Publisher

The total administrative solution from the first name in Medical Assisting