Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers / Edition 1

Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers / Edition 1

by Kristin Anderson, Ron Zemke
ISBN-10:
0814478840
ISBN-13:
9780814478844
Pub. Date:
09/18/1995
Publisher:
AMACOM

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