ISBN-10:
1555425194
ISBN-13:
9781555425197
Pub. Date:
04/15/1993
Publisher:
Wiley
Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change / Edition 1

Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change / Edition 1

by Chris Argyris

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Product Details

ISBN-13: 9781555425197
Publisher: Wiley
Publication date: 04/15/1993
Series: Management Series
Edition description: 1st ed
Pages: 336
Product dimensions: 6.22(w) x 9.29(h) x 1.17(d)

About the Author

CHRIS ARGYRIS is James Bryant Conant professor of organizational behavior in the graduate schools of business and education at Harvard University. His previous Jossey-Bass books include Action Science (with Robert Putnam and Diana McLain Smith, 1985), and Theory in Practice (with Donald A. Schojn, 1974).

Table of Contents

UNCOVERING ROADBLOCKS TO IMPROVEMENT.

Ineffective Learning in Organizations.

Defensive Routines That Limit Learning.

DIAGNOSING AND INTERVENING IN THE ORGANIZATION.

Step One: Interview and Observe the Players.

Step Two: Organize the Findings for Learning and Action.

Step Three: Conduct Meaningful Feedback Sessions.

Step Four: Facilitate the Change Seminar with Live Cases.

USING KEY LEARNINGS TO SOLVE PROBLEM SITUATIONS.

Explosive Relationships: Stopping Button Pushing.

Mistrust: Overcoming Resentment and Rebuilding Trust.

New Team Leadership: Managing the Clash of Expectations andNeeds.

CEO's Performance Review: Getting Feedback from Below.

Managing Exchanges That Could Go Ballistic: Discussing andCorrecting Out-of-Control Routines.

Conclusion: A Model for Change and Improvement.

Appendix: Design Causality: Explaining, Acting On, and IntegratingDiverse Perspectives.

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