This new book approaches knowledge management (KM) from several perspectives: it spans electrical engineering, artificial intelligence, information systems, and business. Comprehensive yet clearly and concisely written, Knowledge Management is simultaneously strong in managerial, technical, and systemic aspects of KM, providing readers with the right combination of theory, technology, and solutions. Organized coherently into four sections, Knowledge Management covers the principles, technologies, capture systems, sharing systems, and application systems of KM. An excellent handbook for business executives, especially chief information officers, IT directors, and chief knowledge officers.
1. Introduction. 2. The Nature of Knowledge. 3. Knowledge Management Solutions. 4. Organizational Impacts of Knowledge Management. 5. Factors Influencing Knowledge Management. 6. Knowledge Management Assessment of an Organization.
II. TECHNOLOGIES FOR KNOWLEDGE MANAGEMENT.
7. Introduction to Knowledge Management Technologies. 8. Representing Human Expertise: Rule-Based Expert Systems. 9. Using Past History Explicitly as Knowledge: Case-Based Systems. 10. Knowledge Acquisition. 11. Learning New Knowledge: Data Mining. 12. Computer Communications.
III. KNOWLEDGE MANAGEMENT SYSTEMS.
13. Knowledge Discovery: Systems that Create Knowledge. 14. Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge. 15. Knowledge Sharing Systems: Systems that Organize and Distribute Knowledge. 16. Knowledge Application Systems: Systems that Utilize Knowledge.