It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with KPI.
A quick look inside of the subjects covered: The Help Desk (Service Desk), CSIP: ITIL Planning To Implement Service Management, KPI components, Business Performance Management The Driving Force of Business, Examining KPI (key performance indicators) in service level management, What is Web Analytics Association Standards Committee?, Key Performance Indicators (KPIs), Creating KPIs, Help Desk Glossary, ITIL v3 Foundation Glossary, The Importance of KPIs in the BPM Process, COBIT ITIL, The Three Functional Areas of BPM Software, SMART KPIs, There’s seems to be only more Confusion (Not Less) Mounting about What Cloud Computing Actually Represents, Configuration Management ITIL, What is an ITIL interview? , SMART targets With regard to Project Management Cost Reporting the following metrics…., Continual Service Improvement Baselines, Continual Service Improvement Types of Metrics, Time frame trial on the use of change management software, Incident Management, Key Performance Indicators (KPIs), and much more...