Language Put to Work: The Making of the Global Call Centre Workforce

Language Put to Work: The Making of the Global Call Centre Workforce

by Enda Brophy

Paperback(Softcover reprint of the original 1st ed. 2017)

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Product Details

ISBN-13: 9781349957729
Publisher: Palgrave Macmillan UK
Publication date: 07/27/2018
Series: Dynamics of Virtual Work
Edition description: Softcover reprint of the original 1st ed. 2017
Pages: 306
Product dimensions: 5.83(w) x 8.27(h) x (d)

About the Author

Enda Brophy is Associate Professor in the School of Communication at Simon Fraser University, Canada.

Table of Contents

Introduction: The Subterranean Stream.- 1. Communicative Capitalism and Call Centre Labour.- 2. Labour's Resistance in the Call Centre.- 3. The Making of the Call Centre Cybertariat.- 4. The Migration of Struggle.- 5. The Organization of Autonomy.- 6. The Making and the Unmaking of the Global Call Centre Workforce.

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From the Publisher

“Language put to work, human communication subjected to the accumulation of capital: this is quite possibly the most important and dramatic transformation of our time. Whoever wants to understand the major transformations in the field of production and daily life must read Brophy’s outstanding book.” (Franco Berardi, independent scholar, Italy)

“As we waited with baited breath for the arrival of the knowledge worker, we did not expect human communication to be turned into factory work. In this audacious book on call centre work, Brophy not only uncovers the subjugation of language to communicative capitalism, he also reveals the creative possibilities of labor resistance and alternate trajectories.” (A. Aneesh, University of Wisconsin–Milwaukee, USA)

“This is a comprehensive, theoretically informed, lucidly written, beautifully researched and ultimately inspiring study of one the front lines of class struggle in digital capitalism—the call centre. Brophy gives us the living voices of workers on the tele-assembly lines speaking out against their managerial reduction to profitable, abstract communication; we should listen.” (Nick Dyer-Witheford, University of Western Ontario, Canada)

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