Lead Like it Matters...Because it Does: Practical Leadership Tools to Inspire and Engage Your People and Create Great Results

Lead Like it Matters...Because it Does: Practical Leadership Tools to Inspire and Engage Your People and Create Great Results

by Roxi Bahar Hewertson


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Lead Like it Matters...Because it Does: Practical Leadership Tools to Inspire and Engage Your People and Create Great Results by Roxi Bahar Hewertson



Whether you're a manager, executive, or CEO, leadership matters. Whether you're running a large global firm or a small project team, it's the way you communicate and connect to other people that can make or break your success. The secret, according to Roxi Bahar Hewertson, is to make those connections count--to leverage your skills and play on your strengths--to lead like it matters…because it does.

A virtual crash course in leadership, Lead Like It
Matters…Because It Does
combines three decades of experience and research with Hewertson's revolutionary work at Cornell to create the definitive workbook. Learn how to:

  • Assess your leadership style and skill set--and make adjustments
  • Create constructive dialogues including "managing up" and delegation
  • Cut wasteful meetings out of your life and lead productive ones
  • Address common interpersonal conflicts, quickly and gracefully
  • Increase productivity, team effectiveness, and accountability
  • Lead change initiatives that aren't dead on arrival, but ready for takeoff

As an executive coach, Hewertson knows how to pinpoint the problems, pressures, and pain points that plague managers at every level--and shows you how to fix them. You'll discover the "ripple effect" that negative leadership choices can have throughout an organization--and how to make positive ripples with clear intent and powerful impact. You'll find a wealth of practical, user-ready tips for handling conflicts, reducing turnover,
making confident decisions, and instituting changes in the workplace. This book is packed with handy charts, helpful questionnaires, step-by-step checklists, and other must-haves--it's your own personal toolbox of field-tested techniques, right at your fingertips.

Take charge of your future. Build the best team you can. Make changes that count. Lead Like It Matters…Because It Does.


“Just when you think there is little new to say about leadership, Roxi Hewertson has created this ground breaking work. I’ve never seen anything like it. The conceptual framework is powerful, practical and personal. It introduces an innovative, step-by-step, developmental approach providing the reader not just insightful understanding about how to lead, but a sequence of exercises applying each new concept. It reflects a lifetime of learning by doing. For those who follow its counsel, Lead Like It Matters . . . Because it Does is transformative.”
Richard McDaniel, Chairman, Collegiate Retail Alliance, Inc., and coauthor of Measure What Matters

"Roxi gets it! If you want a compendium of current thought about leadership, Lead Like It Matters . . . Because it Does is it. Roxi has a keen grasp of where modern leadership is, and she has created a readable roadmap for those who want to take the trip.”
Rodney Napier, Ph.D., Principle, The Napier Group, and coauthor of Groups: Theory and Experience

"Lead Like It Matters . . . Because it Does is full of 'a-ha' moments and jam packed with practical and deeply researched leadership insights that will positively and immediately transform your work environment."
Louise Phipps Senft, Phipps Senft Institute for Relational Leadership

“Roxi has given us the valuable and practical must do’s, nice to do’s, and really don’t do’s of being an effective leader and creating an enthusiastic and high performance team based on sound theory and solid experience.”
Tom DeCotiis, Ph.D., cofounder of Corvirtus, LLC, and author of Make It Glow

"Roxi is so right! If only our country’s leaders would all read Lead Like It Matters. . . Because it Does and learn from Roxi’s insights and experience to lead with courage and compassion."
Deborah C. Hoard, President, PhotoSynthesis Productions

"Lead Like It Matters . . . Because it Does is NOT a book that you will read through and put on your shelf. It is a playbook that you will consistently refer to on your leadership journey. You will come to understand your strengths and opportunities as a leader -- and most importantly have a clear path to make improvements in your own performance. The chapters are designed so that you can easily find the skill sets and exercises you want to revisit. Roxi has created dozens of engaging exercises and real-life stories to help you navigate the messy world of leading people and teams.”
Deborah Howard, CEO, and Andréa Catizone, President, of Senior Living SMART

"This book is FULL of leadership insights and practicality. You will enjoy and profit from Roxi's wisdom and humanity."
Robert J. Fersh, President and Founder of Convergence Center for Policy Resolution

"I immediately began using the tools Roxi suggested in to improve my communication, collaboration, and relationships; it's paid off over and over!"
Amy Berg, Associate Provost SUNY Cortland

"Lead Like It Matters . . . Because it Does offers new and seasoned leaders a very practical road map to effective leadership in today's fast-paced and complex world."
Carola Weil, Ph.D. Dean School of Professional & Extended Studies American University

“Finally a book that delivers on its promise! Roxi provides advice that any leader on any level can benefit from, and more importantly, implement.”
Raoul Davis, CEO, Ascendant Group

“Drawing on her vast experience, Roxi's book provides a clear and compelling guide for personal leadership development -- and a continuous journey of discovery and insight.”
Carl Haynes Ph.D., President, Tompkins-Cortland Community College

“Roxi's book provided me with the knowledge and realistic steps that have guided me to real and positive change in my life and career.”
Bridget Rigas, VP for Communications and Development, Boyce Thompson Institute

“An essential tool for achieving individual leadership effectiveness, Lead Like It Matters…Because It Does guides readers on an in-depth exploration of the values and experiences defining them as leaders; revealing how to best leverage one’s unique approach to maximize individual and organizational performance.”
Nathan Ives, President and CEO, StrategyDriven Enterprises

“Budgets and time for professional development are scarce. From practical self-assessment to delivering creative 'ah-ha' moments about leadership, Roxi offers us a journey through self-exploration and skill building that will help managers truly thrive. It is a self-paced, high-level accessible training in vital leadership skills; my staff and I will use Roxi’s book to embark together on this learning adventure!”
Maureen Kelly, CFLE, ACSE Vice President for Programming & Communications, Planned Parenthood of the Southern Finger Lakes

”Roxi’s remarkable collection of interactive exercises and fresh insights will both excite and challenge today’s leaders! This we know – emotional intelligence is fundamental to success as a leader. Lead Like it Matters takes this principle and shows you how to develop that intelligence step-by-step; it will forever change the way you lead!”
Marshall Goldsmith, top ranked executive coach and author of the New York Times and global bestsellers What Got You Here Won’t Get You There and MOJO

Product Details

ISBN-13: 9780071833028
Publisher: McGraw-Hill Professional Publishing
Publication date: 10/13/2014
Pages: 288
Sales rank: 278,673
Product dimensions: 5.90(w) x 9.10(h) x 1.20(d)

About the Author

Roxi Bahar Hewertson (Trumansburg, NY) is CEO of Highland Consulting Group, Inc., and an adjunct at Cornell University’s School of Industrial and Labor Relations.

Table of Contents

Acknowledgments ix

Introduction xi

Part 1 The Eight Leadership Insights 1

1 What Are The Eight Leadership Insights? 3

Part 2 Personal Mastery 17

2 What Is Personal Mastery? 19

3 Emotional Intelligence and Personal Mastery 25

4 Myers-Briggs Type Indicator 37

5 Life Line 47

6 Personal Values 51

7 Personal Mission 59

8 Personal Vision 63

Part 3 Interpersonal Mastery 71

9 What Is Interpersonal Mastery? 73

10 Deep Listening 81

11 Constructive Feedback 89

12 Managing "Up" 101

13 Conflict Resolution and Transformation 107

Part 4 Team Mastery 123

14 Team Mastery 125

15 The Stepladder of Group Dynamics 131

16 Team Mission, Vision, and Values 143

17 Decision Making 149

18 Delegation 159

19 Meetings That Work 167

20 Building Trust on Purpose 175

Part 5 Culture and Systems Mastery 187

21 What Is Culture and Systems Mastery? 189

22 The Four Cultural Archetypes 193

23 Leading Change 209

24 Accountability 223

25 Recognition 227

26 Courage 231

27 Summing Up 239

Notes 243

Index 249

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Lead Like it Matters... Because it Does: Practical Leadership Tools to Inspire and Engage Your People and Create Great Results 5 out of 5 based on 0 ratings. 3 reviews.
LindaMarie07 More than 1 year ago
More often than not, your boss doesn’t factor in the Emotional Intelligence of you or your co-workers. What is even more disconcerting is that your boss doesn’t even take into consideration their own Emotional Intelligence. Therefore, if you don’t know yourself, how in the world can you lead others! We learn that Emotional Intelligence is even more important to the success of a company than anything. The author emphasizes Emotional Intelligence has having more of an impact than being smart or having the technical skills for the position. Studies mentioned in the book have proven this to be correct. If only more Americans would take notice. In Chapter 10, I learned about the value of Deep Listening. I have always thought of myself as a good listener, but I must admit that I often interrupt when someone is talking. Deep Listening is about making the person that is talking feel like they are the only one that exists in that moment. If more people were able and willing to do this, then imagine the possibilities. During the Managing “Up” portion, I found myself pondering how evaluating a leader can open hearts and minds. Many leaders don’t take kindly to employees giving them constructive feedback. Even though it happens in reverse all the time. A leader who is willing to be open is one who will succeed in life. What struck me was the following quote in Part I; “The Native Peoples had a great philosophy. They considered seven generations beyond themselves when they made their decisions. “What must we do to ensure that seven generations from today, our people will still survive and thrive?” I have often thought about the next generation, but not seven generations from myself. It is humbling and inspiring to think of protecting the lives of succeeding generations of children. As the exercises in the book tie into each other, so must we as leaders. To not think of just yourself or the here and now, is truly fundamental to the Emotional Intelligence of the peoples that come after us. I received a free copy of the book in exchange for an honest review.
KMH3030 More than 1 year ago
Lead Like it Matters works to provide leaders with great skills. Hewertson explains how many times people without strong leadership skills end up in positions of power over others, leading to less motivated or informed workers, which results in wasted time and money for businesses. Hewertson believes that most people do not intend to create such unpleasant workplaces, but they do not know how to lead well. The book focuses on developing a strong set of skills and an appropriate outlook, which can help all people become better and effective leaders. I like that the process helps to grow your own strengths and gives you a real set of goals to work toward. I like that this book takes a holistic look at leading, and really helps to overhaul your entire outlook. For people really looking for a positive change, and for real advice on what it means to lead, this is a really great resource. I received a free copy of the book in exchange for an honest review.
RaggedyJaney More than 1 year ago
Lead Like It Matters: Because it Does by Roxi Bahar Hewertson This is a rare book. I don’t mean rare because it’s part of an ancient collection shelved in a museum. I mean it’s a book rarely found today that covers the topic of leadership so comprehensively as this book does. On the cover of the book is this quote “…like having a personal executive coach in your pocket.” – Professor Lee Dyer, ILR School, Cornell University. I’m vouching for Professor Dyer right now. Lead Like It Matters: Because It Does, covers a broad spectrum of leadership styles, roles, responsibilities, effectiveness, delegation, team dynamics, and culture. The author, Roxy Bahar Hewertson, begins the book with eight leadership insights. She acknowledges such things as Leading People is Messy, Learning Soft Skills is Hard, Leading is All About Relationship, and Leaders Create and Destroy Cultures. There are other insights, but based on those alone, the book is definitely worth the read.  Remember I mentioned that this book could be your designated executive coach? There are many indicators that this book could be the key to self-coaching and even more than that, it can guide you through the mastery of leadership. The workbook style format invites you to study, assess, and apply what you’ve learned in each section by performing a relevant activity or answering a series of introspective questions. Through these exercises, you become aware of present state, where you are now, identify your mission, then formulate a vision for you and your team. That is only the beginning though. This book will pique your enthusiasm for building a rock solid team from a foundation of purpose, trust, integrity, synergy, loyalty, and relationship. You will love the C.A.T. Scan developed by the author to diagnose the characteristics of your organization. The Culture Analysis Tool (C.A.T.) will help you develop the culture in your organization to match your values.  Adopting the practical leadership taught through the pages of this book will change you, it will change your team, and ultimately it will change your organization. I highly recommend it as you consider making 2015 the year to Lead Like it Matters: Because it Does.