According to this work, the new economy is characterized by chaos and volatility, and today's business environment is defined by wild swings "in fortune, in expectations for the future, in estimates of risk, in scientific and technological progress, in feelings of optimism, and [in] our sense of security." The authors are well qualified to examine how leaders can achieve success in turbulent times. Emmett Murphy penned the best-selling Leadership IQ and The Genius of Sitting Bull and is senior fellow and chair of the Murphy Leadership Institute, where Mark Murphy serves as president and CEO. In 1986, the authors initiated a research project to identify what characterizes the world's most successful, or "benchmark," leaders. In the aftereffects of September 11, the authors reviewed their benchmark leaders and identified new ones, concentrating on those who had achieved success despite economic volatility. Drawing on their study of these leaders, the authors describe how to succeed in today's economy. The steps they cite include "make haste slowly," or move with greater speed and precision, and "turbocharge" your thinking; partner with customers to ensure their satisfaction and their retention; build a culture of commitment; maximize knowledge assets; and out-position the competition. Case studies are drawn from organizations that include the U.S. Mint, IBM, Delphi Automotive Systems Corporation, and Sunbeam. The epilog, "When Bad Things Happen to Good Corporations," provides guidelines for what leaders can do to respond to a crisis. Additionally, the authors provide a Volatility Leadership Assessment that allows readers to measure their personal and organizational leadership performance. Bibliographic references are presented for each chapter. This timely and important work is recommended primarily for academic libraries. Lucy Heckman, St. John's Univ. Lib., Jamaica, NY Copyright 2002 Cahners Business Information.