Praise for Leading in Times of Crisis
"Building on the solid base of their book Head, Heart, and Guts,Dotlich, Cairo, and Rhinesmith lay out the ways to become the kindof leader needed to navigate through today's complexities anduncertainties. Leading in Times of Crisis is a necessary guidebookto survive and thrive in the global perfect storm."—John Naisbitt, author, Megatrends and Megatrends2000
"The risks and opportunities that confront today's leader havenever been greater. Leading in Times of Crisis providesunique and valuable insights, along with straightforwardprinciples, that will help point the way in an increasingly diverseand rapidly changing environment."—Ken Frazier, president, global human health, Merck& Co., Inc.
"This book blends practical business solutions with usefulinsights about leading people.It should help anyone looking for newideas to deal with the uncertainty and complexityfacing leaderseverywhere today."—Mindy Grossman, CEO of HSN (formerly Home ShoppingNetwork)
"The main message of this provocative book is that leadership aswe have known it ischanging rapidly and dramatically. Moreover,research shows that well over half of people in leadershippositions fail. The challenge for leaders today is daunting. But acarefulreading of what Dotlich, Cairo, and Rhinesmith have to sayfrom their extensive experiences will help to reduce significantlythis troublesome failure rate."—W. Warner Burke, Edward Lee Thorndike Professor ofPsychology and Education; chair, Department of Organization andLeadership, Teachers College, Columbia University
"Research demonstrates that the #1 leadership competency inshortest supply is 'dealing with ambiguity and complexity.'Dotlich, Cairo, and Rhinesmith give you the real-world tools toactually do it. This book helps us to reach deep inside ourselves,our organizations, and our markets to achieve dynamic, sustainablesuccess. Get this book to effectively navigate change, inside andout!"—Kevin Cashman, senior partner, Korn/Ferry Leadership& Talent Consulting, and best-selling author, LeadershipFrom the Inside Out
About the Author
David L. Dotlich is an adviser, author, researcher, teacher,and speaker on leadership, business strategy, developing highpotential, and succession. He was formerly executive vice presidentof Honeywell International and is the founder and former presidentof the Oliver Wyman Executive Learning Center.
Peter C. Cairo is a senior partner of the Oliver WymanExecutive Learning Center and is former chairman of the Departmentof Counseling and Organizational Psychology at ColumbiaUniversity.
Stephen H. Rhinesmith is a senior partner of the OliverWyman Executive Learning Center. He is former special ambassador tothe Soviet Union and was president of Holland America Line.Dotlich, Cairo, and Rhinesmith are the authors of Head, Heart,and Guts. Dotlich and Cairo are the authors of Why CEOsFail, Unnatural Leadership, and Action Coaching,all from Jossey-Bass.Delta Organization & Leadership LLC, a unit of OliverWyman, provides a unique combination of consulting services andcustomized programs to help CEOs and other senior leaders transformindividual and organizational capabilities in ways that will enablethem to compete, to succeed, and to grow.
Table of Contents
PART ONE: The Challenge.
1 Navigating the Perfect Storm: Complexity, Diversity, andUncertainty.
2 What You’re Up Against as a Leader Today.
PART TWO: Nine Ways to Navigate the Perfect Storm ThroughWhole Leadership.
Sect ion One: Navigating the Wave of Complexity.
3 Destroy and Rebuild Your Business Model.
4 Focus, Simplify, and Network Your Organization.
5 Build a Climate for Innovation.
Section Two: Navigating the Wave of Diversity.
6 Differentiate and Integrate Your Markets.
7 Learn to Lead Everyone.
8 Become Stakeholder Savvy.
Section Three: Navigating the Wave of Uncertainty.
9 Redefine Risk and Uncertainty.
10 Balance Conflicting Priorities.
11 Be Clear What You Have the Courage to Stand For.
PART THREE: Developing Whole Leaders and Teams.
12 Aligning Your Company’s Talent to Navigate theStorm.
13 Aligning Your Team Around Whole Leadership.
14 Developing Yourself as a Whole Leader.
15 Navigating the Perfect Storm: A Final Thought: Why WholeLeaders Will Succeed.
About the Authors.