Lean Six Sigma Secrets for the CIO

Lean Six Sigma Secrets for the CIO

by William Bentley, Peter T. Davis


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Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and security—as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations.

This complete resource for CIOs and IT managers provides effective strategies to address the human element that is so fundamental to success and explains how to maximize the voice of your customers while keeping in touch with the needs of your staff. And perhaps most importantly—it provides the evidence needed to build your case to upper management.

Supplying you with the tools to create methods that will bring out the best in your employees; Lean Six Sigma Secrets for the CIO provides the understanding required to manage your IT operations with unique effectiveness and efficiency in service of the bottom line.

Product Details

ISBN-13: 9781439803790
Publisher: Taylor & Francis
Publication date: 09/25/2009
Pages: 288
Product dimensions: 6.40(w) x 9.30(h) x 0.80(d)

About the Author

William (Bill) Bentley (BSEE, MSEE, Six Sigma Master Black Belt, Lean Black Belt) is the owner and president of Value-Train, a process improvement consulting and training firm started in 2002. Bill’s college education is in electrical engineering (advanced automatic control systems) and he practiced that in various roles with Procter & Gamble, Frito-Lay, and Nabisco Brands for twenty years. His last assignment in that career was director of automation for Nabisco Brands. He subsequently managed engineering and software operations for various companies, with his most recent corporate position being president and CEO of MDT Software in Atlanta.

Peter T. Davis (CISA, CMA, CISSP, CWNA, CCNA, CMC, CISM, COBIT FL, ITIL v3 FL, ISSPCS, PMP, SSGB, CGEIT) founded Peter Davis + Associates as an information technology governance firm specializing in the security, audit, and control of information. A battle-scarred information systems veteran, his career includes positions as programmer, systems analyst, security

administrator, security planner, information systems auditor, and consultant. Peter also is the past president and founder of the Toronto Information Systems Security Association (ISSA) chapter, past recording secretary of the ISSA’s International Board and past Computer Security Institute Advisory Committee member. He has

written or co-written numerous articles and ten books including Hacking Wireless Networks for Dummies and Securing and Controlling Cisco Routers. He was listed in the International Who’s Who of Professionals. In addition, he was only the third editor

in the three-decade history of EDPACS, a security, audit, and control publication.

Table of Contents

Introduction. IT: Alchemy or Science. An Abundance of Wealth. What is Lean Six Sigma? Working on Ideas. Developing Quality Systems. Making Changes Effectively. A Helpful Service Desk. Leaning Security.

What People are Saying About This

From the Publisher

In a conversational, easy to digest manner, Bill and Peter deliver the tools you need to dig below the surface and get to the root of efficiency matters so that your organization can both survive and thrive in the coming years.
—Connie Siewert, Business Development Manager, IBM

A thorough yet manageable treatise on virtually all the popular methods for improvement from the well known to the obscure and brings each one back to a common point of comparison with LEAN and Six Sigma. … Combines education on many aspects of the business improvement dilemma we all face with practical suggestions for how to use powerful techniques to address the problem.
— Tom Guthrie, Former VP of IT Operations & Current VP of Enterprise Architecture, Cox Communications

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