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Overview
In Leading at a Higher Level , Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life.
Product Details
| ISBN-13: | 9780133599640 |
|---|---|
| Publisher: | Pearson Education |
| Publication date: | 08/22/2013 |
| Sold by: | Barnes & Noble |
| Format: | eBook |
| Pages: | 561 |
| File size: | 2 MB |
About the Author
Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also cofounder of Lead Like Jesus Ministries, a nonprofit organization dedicated to inspiring and equipping people to be Servant Leaders in the marketplace.
Colleen Barrett is currently President Emeritus of Southwest Airlines Co., a high-frequency, low-fare, point-to-point airline that prides itself on its excellent Customer Service qualities. Prior to stepping down as the Company’s President on July 15, 2008, Colleen oversaw management, Leadership, and budget responsibilities for the following areas/ groups: Marketing, Corporate Communications, People (Human Resources), Customer Relations & Rapid Rewards, Labor & Employee Relations, Reservations, Corporate Security, Culture activities, and the Executive Office. She was also a member of the Company’s Executive Planning Committee, and she chaired numerous special teams, task forces, and committees relating to internal and external Southwest Customers. Colleen served as a member of the Board of Directors from 2001 to May 2008 and as Corporate Secretary from March 1978 to May 2008. She was Vice President Administration from 1986 to 1990; Executive Vice President Customers from 1990 to 2001; and President from 2001 to July 2008.
Before joining Southwest in 1978, Colleen worked for several years as Executive Assistant to Herb Kelleher (Southwest’s former Executive Chairman) at his law firm. She serves on the Ken Blanchard College of Business Board of Trustees at Grand Canyon University, the Becker College Board of Trustees, and the JC Penney Co. Board of Directors. She is active in numerous civic and charitable organizations in Dallas, Texas.
Table of Contents
Lead with LUV
Foreword xi
What Is Leadership? 2
Celebrating Successes 7
Having Mentors 13
Servant Leadership is Love in Action 21
Understanding Servant Leadership 25
The Triple Bottom Line 28
Employer of Choice 34
Provider of Choice 39
Investment of Choice 51
Making Unions Your Business Partners 58
Citizen of Choice 60
A Compelling Vision 62
A Significant Purpose 64
A Picture of the Future 67
Clear Values 71
What Makes Servant Leadership Work? 94
Defining Love 104
Maintaining a Strong Culture 125
Differences Between Self-Serving and Servant Leaders 131
Final Words 134
Epilogue 144
Endnotes 146
LUV Notes 151
About the Leading at a Higher Level Series 154
About the Authors 157
Leading At A Higher Level
Introduction: Leading at a Higher Level by Ken Blanchard xv
SECTION I: SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION
Chapter 1 Is Your Organization High Performing? 3
Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard
Chapter 2 The Power of Vision 17
Jesse Stoner, Ken Blanchard, and Drea Zigarmi
SECTION II: TREAT YOUR CUSTOMERS RIGHT
Chapter 3 Serving Customers at a Higher Level 33
Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner
SECTION III: TREAT YOUR PEOPLE RIGHT
Chapter 4 Empowerment Is the Key 57
Alan Randolph and Ken Blanchard
Chapter 5 Situational Leadership® II: The Integrating Concept 75
The Founding Associates
Chapter 6 Self Leadership: The Power Behind Empowerment 91
Susan Fowler, Ken Blanchard, and Laurence Hawkins
Chapter 7 Partnering for Performance 105
Fred Finch and Ken Blanchard
Chapter 8 Essential Skills for Partnering for Performance: The One Minute Manager® 129
Ken Blanchard and Fred Finch
Chapter 9 Coaching: A Key Competency for Leadership Development 149
Linda Miller and Madeleine Homan Blanchard
Chapter 10 Situational Team Leadership 165
Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard
Chapter 11 Organizational Leadership 191
Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi
Chapter 12 Strategies for Leading a Change 215
Pat Zigarmi and Judd Hoekstra
SECTION IV: HAVE THE RIGHT KIND OF LEADERSHIP
Chapter 13 Managing a Successful Culture Transformation 241
Garry Demarest, Chris Edmonds, and Bob Glaser
Chapter 14 Servant Leadership 261
Ken Blanchard, Scott Blanchard, and Drea Zigarmi
Chapter 15 Determining Your Leadership Point of View 289
Ken Blanchard, Margie Blanchard, and Pat Zigarmi
Endnotes 309
Acknowledgments 323
About the Authors 327
Services Available 347
Index 351