Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions.
• Covers all essential services of the library through completely reorganized and updated content that reflects the role of changing technologies in today's libraries
• Presents many new chapters that address the topics of print collections, media collections, e-resources, computer access, social media, legal issues, ethical issues, funding and other fiscal issues, and the library as place
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About the Author
G. Edward Evans, PhD, is a semi-retired, award-winning author and Fulbright Scholar. He holds several graduate degrees in anthropology and library and information science.
Margaret Zarnosky Saponaro, MLS, is head of collection development, University of Maryland Libraries.
Holland Christie, MLS, is the public services manager at the Flagstaff City-Coconino County Public Library where she supervises the Reference, Circulation, and Youth Services departments.
Carol Sinwell, MLIS, EdD, is dean emeritus at Northern Virginia Community College (NVCC).
Table of Contents
PART I: BACKGROUND
Chapter 1: Introduction
Chapter 2: Customer Service
PART II: CORE PROGRAMS AND SERVICES
Chapter 3: Reference
Chapter 4: Instruction
Chapter 5: Document Delivery
Chapter 6: Circulation
Chapter 7: Print Collections
Chapter 8: Media Collections
Chapter 9: eResources
PART III: SPECIALIZED PROGRAMS AND SERVICES
Chapter 10: Variations in Programs and Services
Chapter 11: Computer Access
Chapter 12: Social Media and Library Programs and Services
PART IV: OPERATIONAL ISSUES IN LIBRARY PROGRAMS AND SERVICES
Chapter 13: Legal Aspects
Chapter 14: Ethical Aspects
Chapter 15: Staffing
Chapter 16: Safety Aspects
Chapter 17: Assessment
Chapter 18: Fiscal Concerns
Chapter 19: Libraries as Place