Listening: Attitudes, Principles, and Skills / Edition 5

Listening: Attitudes, Principles, and Skills / Edition 5

by Judi Brownell
Pub. Date:
Taylor & Francis


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Listening: Attitudes, Principles, and Skills / Edition 5

It introduces readers to the HURIER model, a behavioral approach to listening improvement which serves as a unifying framework for understanding and developing their listening ability. The model suggests that listening is a system of interrelated components that include mental processes and observable behaviors.

Product Details

ISBN-13: 9780205079261
Publisher: Taylor & Francis
Publication date: 02/22/2012
Pages: 385
Sales rank: 619,639
Product dimensions: 5.90(w) x 8.90(h) x 1.00(d)

About the Author

Judi Brownell is a Professor at the Cornell University School of Hotel Administration in the Cornell SC Johnson College of Business. She has created tools to assess employee-organization fit and the communication of service values. Brownell has authored several textbooks, published over 80 articles and serves on several editorial boards.

Table of Contents




1. Improving Listening Effectiveness.
Chapter Outline.
Chapter Objectives.
Importance of Listening.
Reasons to Listen.
Accomplish Tasks and Build Relationships: The China Affair.
Make Wise Decisions: The Selection Process • Appreciate and Enjoy What You Hear: A Second Chance.
The Hurier Approach to Listening.
Listening Filters • Variables in the Listening Process?? • Development of the Hurier Model • Advantages of the Hurier Model.
Understand Yourself as a Listener.
Self Monitoring • Howell's Dimensions • Constructive Feedback • Assessing Your Listening Behavior.
Chapter Summary.
Applications: Chapter 1.
Application #1: Understanding the Importance and Benefits of Listening • Application #2: Understand the Components of the Hurier Model • Application #3: Understand Yourself as a Listener.
Bibliography: Chapter 1.

2. Listening Theory and Research.
Chapter Outline.
Chapter Objectives.
Theoretical Perspectives.
Early Perspectives on Communication • The Relational Perspective • Listening-Centered Communication.
What We Know about Listening Behavior.
Challenges in Listening Research • Models of the Listening Process.
Factors that Influence Listening.
Research on Listening Assessment.
Types of Assessment Instruments • Assessment Concerns.
The Hurier Model: A Behavioral Approach.
Settings andPurposes: Developing Listening Strategy.
Chapter Summary.
Applications: Chapter 2.
Application #1: Understand Relational; Communication • Application #2: Understand Research in Listening • Application #3: Understand Listening Assessment • Application #4: Recognize How Situation and Purpose Influence Listening.
Bibliography: Chapter 2.


3. The Process of Hearing.
Chapter Outline.
Chapter Objectives.
Case: The Home Front.
The Process of Hearing: Principles.
The Mechanics of Hearing • Levels of Hearing • Characteristics of Sound • Auditory Discrimination.
Hearing and Attention.
Perceptual Readiness • Selective Attention.
Learning to Focus Your Attention.
The Thought-Speech Differential • Listener Apprehension • Maintain an Appropriate Mental Attitude • Be Physically Prepared to Concentrate.
Chapter Summary.
Applications: Chapter 3.
Application #1: Focus on Your Hearing • Application #2: Identify and Reduce Distractions • Application #3: Adopt a Positive Listening Attitude • Application #4: Apply the Vocalized Listening Technique • Application #5: Overcome Listener Apprehension • Application #6: Behave Like a Good Listener.
Bibliography: Chapter 3.

4. The Process of Understanding.
Chapter Outline.
Chapter Objectives.
Case: First Semester Freshman: Part I.
First Semester Freshman: Part II.
The Process of Understanding: Principles.
Understanding What You Hear • Inner Speech • Semantic Reactions.
Comprehension in Two-Way Settings.
Sharing and Building Vocabulary • Asking Appropriate Questions • Listen to the Entire Message.
Understanding in One-Way Communication Settings.
Patterns of Organization • Note-Taking Systems • Using Your Notes.
Chapter Summary.
Applications: Chapter 4.
Application #1: Increase Your Vocabulary • Application #2: Keep in Touch with Your Inner Speech • Application #3: Listen to the Entire Message • Application #4: Listen for Main Ideas • Application #5: Use Appropriate Note Taking Methods.
Bibliography: Chapter 4.

5. The Process of Remembering.
Chapter Outline.
Chapter Objectives.
Case: Running Late
The Process of Remembering.
Memory Systems.
Immediate Memory • Short Term Memory • Long Term Memory.
Obstacles to Effective Memory.
Repression and Distortion • Retroactive Inhibition • Primacy and Recency Effects • Rigid Thinking.
Paths to a Better Memory.
Eat Right • Increase Creativity • Reduce Stress.
Chapter Summary.
Applications: Chapter 5.
Application #1: Improve Your Immediate and Short-Term Memory • Application #2: Improve Your Long-Term Memory • Application #3: Reduce Obstacles to Memory • Application #4: Increase Creative Thinking • Application #5: Reduce Stress.
Bibliography: Chapter 5.

6. The Process of Interpreting.
Chapter Outline.
Chapter Objectives.
Case: BurgerWorld.
The Process of Interpreting: Principles.
The Nature of Empathy.
Types of Empathy • Individual Differences in Empathic Ability • Empathy Requires Reciprocity.
Nonverbal Communication.
Basic Considerations in the Interpretation of Nonverbal Cues • Facial Expression • Eye Behavior • Body Movements, Posture, and Gesture • Touch • Appearance.
Vocal Cues.
Characteristics of Voice • Silence.
Verbal and Nonverbal Cues Interrelate.
Contradicting • Substituting • Complementing • Relating and Regulating.
Becoming an Empathic Listener.
Chapter Summary.
Applications: Chapter 6.
Application #1: Develop the Cognitive Aspects of Empathy • Application #2: Consider Personal and Situational Factors • Application #3: Develop the Perceptive and Behavioral Aspects of Empathy • Application #4: Interpret Your Partner's Vocal Cues • Application #5: Identify the Ways in which Verbal and Nonverbal Behaviors Interrelate.
Bibliography: Chapter 6.

7. The Process of Evaluating.
Chapter Outline.
Chapter Objectives.
Case: Tough Sell.
The Process of Evaluating: Principles.
Theories of Persuasion.
Attitude Change Theory • Consistency Theories • Social Judgment Theories.
Prepare Yourself for Critical Listening.
There's Always More to Know • Be Ready to Modify Your Position • Consider Differences as well as Similarities • Recognize Self-Fulfilling Prophecies • Use Indexing to Focus on Individuals Rather Than Categories • Date Your Information and Constantly Reassess the Situation • There's a Lot of Gray between Black and White.
Elements of Persuasion.
Evaluating Speaker Credibility • Initial, Derived, and Terminal Credibility • Evaluating Rational Appeals.
Distinguish among Facts, Opinions, and Inferences.
Types of Evidence and Support • Types of Reasoning • Identify Logical Fallacies.
Evaluating Emotional Appeals.
Propaganda Devices • Language and Emotional Responses.
Chapter Summary.
Applications: Chapter 7.
Application #1: Mentally Prepare Yourself to Listen Objectively • Application #2: Analyze Source Credibility • Application #3: Analyze the Speaker's Evidence • Application #4: Analyze the Speaker's Reasoning • Application #5: Analyze the Speaker's Emotional Appeals.
Bibliography: Chapter 7.

8. The Process of Responding.
Chapter Outline.
Chapter Objectives.
Case: The Interview.
Responding to Messages: Principles.
Developing Your Listening Response • Your Listening Response and Your Personal Style.
The Transactional Analysis Framework.
Child Ego State • Parent Ego State • Adult Ego State.
Response Styles.
Constructive Feedback • The Assertive Response • Supportive Responses.
Nonverbal Dimensions: Creating Listening Environments.
Communication Settings • Space and Communication • Time as a Communication Variable.
Chapter Summary.
Applications: Chapter 8.
Application #1: Expand Your Comfort Zone • Application #2: Identify the Transactional Analysis Ego-States • Application #3: Develop Your Assertive Skills • Application #4: Practice Supportive Responses • Application #5: Create Supportive Listening Environments.
Bibliography: Chapter 8.


9. Listening Relationships.
Chapter Outline.
Chapter Objectives.
Case: Home for the Holidays.
Relationships in the Family.
Listening to Your Partner or Spouse • Listening to Children • Listening to the Elderly.
Educational Relationships.
Listening in the Classroom • Listening to Presentations • Listening to Feedback and Evaluation.
Helping Relationships.
Listening in the Counseling Interview • Listening to a Friend in Trouble • Listening as a Patient.
Organizational Relationships.
Listening to Employees • Listening to Supervisors • Listening in Small Groups and Teams • Listening to Rumor • Listening on the Telephone.
Chapter Summary.
Applications: Chapter 9.
Application #1: Listen to Members of Your Family • Application #2. Listen in Educational Relationships • Application #3: Listen in Helping Relationships • Application #4: Listen in Organizational Contexts.
Bibliography: Chapter 9.

10. Listening Challenges.
Chapter Outline.
Chapter Objectives.
Case: Gender and Communication at the Fortune.
The Challenge of Listening between Genders.
Verbal Differences in Gender Communication • Nonverbal Differences in Gender Communication.
The Challenge of Listening Across Cultures.
The Challenge of Listening to the Media.
The Challenge of Listening in High Technology Environments.
The Challenge of Ethical Listening.
Chapter Summary.
Applications: Chapter 10.
Application #1: Meet the Challenge of Listening Across Gender • Application #2: Meet the Challenge of Listening Across Cultures • Application #3: Meet the Challenges of Listening to the Media and Listening in High Technology Environments • Application #4: Meet the Challenge of Ethical Listening.
Bibliography: Chapter 10.

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