Listening: Attitudes, Principles, and Skills Plus MySearchLab with eText

Listening: Attitudes, Principles, and Skills Plus MySearchLab with eText

by Judi Brownell

Other Format

$154.07

Product Details

ISBN-13: 9780205860937
Publisher: Pearson
Publication date: 06/25/2012
Pages: 384
Product dimensions: 6.00(w) x 9.00(h) x 0.90(d)

Table of Contents

Preface

PART I: An Introduction to Listening

Chapter One

Improving Listening Effectiveness

Outline

Chapter Objectives

The Importance of Listening

The Changing World of Listening

Reasons to Listen

The HURIER Approach to Listening

Understand Yourself as a Listener

Summary

Applications

CHALLENGING ASSUMPTIONS

Your Hurier Listening Profile

References

Chapter two

Listening Theory and Research

Outline

Chapter Objectives

Theoretical Perspectives

What We Know about Listening Behavior

Factors That Influence Listening

Research on Listening Assessment

The HURIER Model: A Behavioral Approach

Developing Listening Strategy

Summary

Applications

Challenging assumptions

References

PART II: Listening: Principles and Applications

Chapter three

The Process of Hearing

Outline

Chapter Objectives

In the news: classroom surfing

The Process of Hearing: Principles

Hearing and Attention 80

Learn to Focus Your Attention

Summary 90

Applications

Hearing messages: short case

Challenging assumptions

References

Chapter four

The Process of Understanding

Outline

Chapter Objectives

In the news: lynch tiger?

The Process of Understanding: Principles

Comprehension in Two-Way Settings

Understanding in One-Way Communication Settings

Summary

Applications

Understanding Messages: Short Case

Challenging assumptions

References

Chapter five

The Process of Remembering

Outline

Chapter Objectives

In the news: remembering the Haiti earthquake of 2010

The Process of Remembering: principles

Memory Systems

Obstacles to Effective Memory

Paths to a Better Memory

Summary

Applications

Remembering Messages: Short Case

Challenging assumptions

References

Chapter six

The Process of Interpreting

Outline

Chapter Objectives

In the news: will the real hillary please stand up?

The Process of Interpreting: Principles

The Nature of Empathy

Nonverbal Communication

Vocal Cues

Verbal and Nonverbal Cues Interrelate

Becoming an Empathic Listener

Summary

Applications

Short Cases for Analysis and Discussion

Challenging assumptions

References

Chapter seven

The Process of Evaluating

Outline

Chapter Objectives

In the news: environmental concerns–scientific problem or moral issue?

The Process of Evaluating: Principles

Theories of Persuasion

Prepare Yourself for Critical Listening

Elements of Persuasion

Evaluate Rational Appeals

Evaluate Emotional Appeals

Summary

Applications

Evaluating Messages: Short Case

Challenging assumptions

References

Chapter eight

The Process of Responding

Outline

Chapter Objectives

In the news: BP oil spill

Responding to Messages: Principles

Response Styles

Nonverbal Dimensions: Creating Listening Environments

Summary

Applications

Challenging assumptions

References

PART III: Listening: Relationships and Challenges

Chapter nine

Listening Relationships

Outline

Chapter Objectives

In the news: senior scam: listening to telemarketers

Listening Relationships

Relationships in the Family

Educational Relationships

Helping Relationships

Work Relationships

Summary

Applications:

Listening in groups: short cases

Challenging assumptions

References

Chapter ten

Listening Challenges

Outline

Chapter Objectives

In the news: Harvard president widens gender gap

The Challenge of Listening in High-Technology Environments

The Challenge of Global Listening

The Challenge of Listening between Genders

The Challenge of Ethical Listening

Summary

Applications

Challenging assumptions

References

Name Index

Subject Index

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