Written in an accessible style, The Loudest Duck is a business fable that offers an alternate view of a multicultural workplace through the use of practical stories and cultural anecdotes. For instance, the Chinese teach their children, "The loudest duck gets shot," a viewpoint that gets carried into adulthood, while many Americans are taught, "The squeaky wheel gets the grease." As a result, you find two distinct ways of doing business, neither one being necessarily the right or better way. By understanding others' viewpoint, you can understand how better to work with them.
|Product dimensions:||5.80(w) x 8.50(h) x 0.90(d)|
About the Author
Laura Liswood is a Senior Advisor and former managing director for Global Leadership and Diversity at Goldman Sachs and is Secretary General of the Council of Women World Leaders. She has held executive positions in the banking, cable television, and airline industries, and cofounded The White House Project.
Table of Contents
Chapter 1 Beware of Noah's Ark.
Objections to Diversity.
Chapter 2 The Elephant and the Mouse.
Point of View.
Chapter 3 Tell Your Grandma to Go Home.
Necessary but Not Sufficient.
Preconceived Notions Have Roots.
Chapter 4 What's Easy for You Is Hard for Me And Howe toNavigate the Differences.
Getting Noticed in Noah's Ark.
Getting Out of Your Own Comfort Zone.
Who Apologizes and Who Interrupts.
Chapter 5 Unwritten Rules.
Chapter 6 We Hire for Difference, and Fire Because They AreNot the Same.
The Danger of Unconscious Thinking, Speaking and Acting.
Chapter 7 The Tools in Your Toolbox.
Think about the People on Your Team.
Learn to Recognize Other People's “Grandmas”.
Fair and Equal with Access, Knowledge and Feedback.
Be Careful with Your Words, and How You Interpret the Words ofOthers.
The Silent Have Something to Say.
Results Should Be the Determinant.
What People are Saying About This
"Laura Liswood has both great theoretical and practicalunderstanding of diversity—why it is important inorganizations and why attempts to create it often fail to deliver.The Loudest Duck is essential reading for anyone who wantsto maximize the effectiveness of organizations or just wants tounderstand why things are the way they are."—Rt. Hon. Kim Campbell, Canada's 19th and first femalePrime Minister
"Diversity is a popular buzzword, but too many organizationstreat it as window dressing. Laura Liswood explains how successfulleaders learn to value diversity for the advantages it brings. Thisbook is clearly written, savvy, and wise."—Joseph S. Nye Jr., University Distinguished ServiceProfessor at Harvard University; Author of The Powers toLead
"The Loudest Duck is a must read for managers and leadersof multinational corporations and international organizations. Itprovides an insightful look and fresh approach to cultural andgender differences that must be better understood for a moreeffective workplace."—Ann M. Veneman, Executive Director, UNICEF
"Laura Liswood brilliantly shows us how to get to Diversity 2.0and beyond. A workplace of people from different backgrounds canlead to tensions, but this book shows, with great insights andexamples, how it can lead to real creativity instead. It’s anindispensable guide for managers and leaders—and also foranyone who wants to succeed in any aspect of life."—Walter Isaacson, President and Chief ExecutiveOfficer, The Aspen Institute
"Laura's timing is perfect and her message is spot on. Embracingdiversity creates competitive advantage. Her book should bemandatory reading for everyone in business today. In the mostengaging, fun, and real way, Laura gets to the heart of theopportunity—enabling Noah's diverse floating Ark to fly tothe moon and beyond."—Beth Brooke, Global Vice Chair of Public Policy,Sustainability and Stakeholder Engagement, Ernst & Young
"Globalized businesses are increasingly aware that diversitybelongs in the boardroom, not the public relations department, soThe Loudest Duck is beautifully timed. Liswood is thoughtfuland thought-provoking. Best of all, she's practical, helpingambitious employees from nondominant groups to prove their worth,and advising leaders how to transform diversity from rhetoric intoan engine for innovation and growth."—Kevin Kelley, Chief Executive Officer, Heidrick &Struggles
"Iconoclastic and savvy, Laura Liswood's The Loudest Duckreminds us that not all diversities in the Ark are equal: Some inthe Ark are louder and they get heard most. Combining an impressivebreadth of research with colorful stories from corporate life, thisbook is essential reading for anyone who is serious about reapingthe promise of diversity at work."—Herminia Ibarra, Professor of OrganizationalBehavior; The Cora Chaired Professor of Leadership and LearningDirector, INSEAD Leadership Initiative
"Brilliant! Liswood offers unique insight and fresh tools for aDiversity 2.0 world. Drawing on thinkers from Thucydides to MalcolmGladwell, and on more than three decades of executive experience,she offers leaders ideas for building a meritocracy that willensure corporate success."—Robin Gerber, Author of Leadership the EleanorRoosevelt Way and Barbie and Ruth
"The Loudest Duck is one of the clearest and mostprofoundly informative analyses of why, despite decades of effortand investment, most diversity initiatives fail to produce thepromised benefits to organizations or their employees. This bookgoes beyond analysis and provides a new language of metaphor thatcaptures the unexamined dynamics of dominance, unearned privilege,and unconscious bias that undermine our attempts to create trulydiverse and inclusive workplaces. In her introduction Laura Liswoodmakes clear her goal to move us beyond Diversity 1.0. She issuccessful. The Loudest Duck has the potential to usher inDiversity 2.0, a new conversation and approach to changing ourorganizations and ourselves. It is a must reading for leaders whoare serious about diversity and inclusion in theirorganizations."—David A. Thomas, H. Naylor Fitzhugh Professor ofBusiness Administration, Harvard Business School; Author ofBreaking Through: The Making of Minority Executives inCorporate America
Most Helpful Customer Reviews
Explains the real meaning of diversity in the workplace. Or rather, as the subtitle says, "moving beyond diversity while embracing differences to achieve success at work". It's very revealing in that it opens our mind to the many subtle ways in which the most well meaning among us inadvertently undermine diversity at work, and to the huge and adverse impact some of these actions and behaviors can have on our colleagues and on the company itself. On the other hand, if an organization succeeds in mastering diversity in its fullest sense, the rewards will be significant and lasting. This book teaches you how to make this happen in your company.