Over the past decade, companies have redirected their maintenance operational focus from internal cost-cutting to profit-maximization. This approach is referred to as profit centered maintenance. Peters provides maintenance supervisors and managers with a benchmarking/best practices road-map called the Maintenance Operations Scoreboard. The Scoreboard will allow maintenance managers to: a) determine and quantify benefits and savings, b) improve craft productivity and c) define a strategy to improve efficiency and productivity. These things are at the heart of a successful Profit Centered Maintenance organization.
The author-devised Maintenance Operations Scoreboard is used to perform over 200 maintenance evaluations in over 5,000 profit centered maintenance organizations. For example, at Honda of America, it was used extensively to direct maintenance strategy. It was later translated into Japanese for presentation to key Japanese executives. Another excellent example is Boeing Commercial Aircraft Inc. Boeing combined elements from this same Scoreboard with their company-wide maintenance goals to develop ‘The Boeing Scoreboard for Maintenance Excellence.’ Over 60 facility maintenance work units, at region, group and team levels, are evaluated at on-site visits using the Scoreboard criteria.
|Publisher:||McGraw-Hill Professional Publishing|
|Series:||McGraw-Hill Maintenance Books|
|Product dimensions:||6.30(w) x 9.30(h) x 1.36(d)|
Table of Contents
Part 1: Maximizing Maintenance Best Practices with a Profit-Centered ApproachChapter 1: A Profit- and Customer-Centered Maintenance StrategyChapter 2: Key Requirements for Profit- and Customer-Centered MaintenanceChapter 3: Four Real Maintenance Challenges We All Face
Part 2: Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance ExcellenceChapter 4: The Scoreboard for Maintenance Excellence Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence AssessmentChapter 6: Strategy for Developing a Corporate-Wide ScoreboardChapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!
Part 3: Developing Your CMMS as a True Maintenance Business Management SystemChapter 8: Maximizing the Value of CMMS for Profit-Centered MaintenanceChapter 9: CMMS Functional Requirements That Support the Business of MaintenanceChapter 10: Case Study: Quantitative and Qualitative Factors for CMMS SelectionChapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel Maker
Part 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent Technologies
Part 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on Investment
Part 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCE
APPENDIX B: THE CMMS BENCHMARKING SYSTEM
APPENDIX C: CMMS FUNCTIONALITY RATING CHECKLIST
APPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?
APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARY
APPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLE
APPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLE
APPENDIX H: ACE TEAM FORMS
APPENDIX I: OEE AND MAINTENANCE 5S FORMS
APPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLE
APPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006
APPENDIX L: COMPARISON OF SCOREBOARDS