Making Change Work: Practical Tools for Overcoming Human Resistance to Change

Making Change Work: Practical Tools for Overcoming Human Resistance to Change

by Brien Palmer


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As organizations strive to remain ahead of the competition, there will inevitably and often come the need for change. All successful organizations regularly use change to improve processes and increase performance. While these times of change can be a great opportunity for an organization, it also can be a time of stress and angst for all involved. Not all organizations are in a position to make these changes effectively and efficiently, and for many their efforts often fall short of the intended goals. Making Change Work: Practical Tools for Overcoming Human Resistance to Change was written to help organizations prepare for and successfully implement change. The price of a failed change effort can be steep, both monetarily and in a loss of credibility. Making Change Work will first provide tools to measure your organization's readiness to change, helping make sure that the efforts will not be doomed to fail from the beginning. The book then provides many tools to apply sequentially and logically in order to gain acceptance of the change throughout the organization. In helping your organization make change successfully, Making Change Work addresses buy-in, acceptance, motivation, anticipation, fear, uncertainty, and all the other messy human considerations that cause change to fail in the real world.

Product Details

ISBN-13: 9780873896115
Publisher: ASQ Quality Press
Publication date: 10/01/2003
Pages: 104
Product dimensions: 5.90(w) x 8.80(h) x 0.40(d)

Table of Contents

List of Figures and Tablesix
Measure Your Organization's Readiness for Change1
Can Your Organization Absorb Any More Change Efforts?1
How Prepared Is Your Organization for This Change?2
Assess Your Results4
Making Change Work: A Model for Overcoming Human Resistance to Change7
Step 1Leading Change11
Why Do This?11
Tools for Leading Change12
The Team Charter12
The Calendar Test13
Personal Audit18
Adopting Change Roles19
Step 2Creating a Shared Need21
Why Do This?21
Tools for Creating a Shared Need22
The Cost of the Status Quo22
The Business Case for Change23
Step 3Shaping a Vision31
Why Do This?31
Tools for Shaping a Vision32
Describing Success32
Key Phrases Exercise33
More of/Less of Exercise34
The Elevator Speech35
Step 4Mobilizing Commitment39
Why Do This?39
Tools for Mobilizing Commitment40
Understanding and Managing Resistance41
Key Constituents Map42
Stakeholder Analysis for Change43
Technical--Political--Cultural Analysis44
Developing an Influence Strategy47
Resolving Differences and Conflict49
Communicate Effectively51
Step 5Monitoring Progress55
Why Do This?55
Tools for Monitoring Progress56
Checkpoints for Measurement Systems56
Change Process Profile57
Force-Field Analysis58
Step 6Finishing the Job63
Why Do This?63
Tools for Finishing the Job64
Pilot Runs65
Step 7Anchoring Change in Systems and Structures71
Why Do This?71
Tools for Anchoring the Change in Systems and Structures72
Candidates for Changed Systems and Structures72
Staffing and Development Needs72
Planning for Integration74
Bibliography and Resources79
Reader Feedback81

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