Making Library Web Sites Usable: A LITA Guide

Making Library Web Sites Usable: A LITA Guide

by Tom Lehman

Hardcover(New Edition)

$74.95
Want it by Wednesday, December 12 Order now and choose Expedited Shipping during checkout.

Product Details

ISBN-13: 9781555706203
Publisher: Neal Schuman Pub
Publication date: 02/28/2008
Edition description: New Edition
Pages: 184
Product dimensions: 5.90(w) x 8.90(h) x 0.50(d)

Table of Contents

List of Figures ix

Preface xi

Acknowledgments xv

1 Usability for Library Web Sites Tom Lehman Terry Nikkel 1

Introduction 1

What Is Usability? 2

Usability in Libraries 2

Building Effective Library Usability Programs 3

Suggestions for Usability Beginners 4

Potential Pitfalls 5

Conclusion 6

References 6

2 Heuristics Hal P. Kirkwood, Jr 7

Introduction 7

Types of Heuristics 7

Heuristic Evaluation 12

Conclusion 14

References 14

Appendix 2A Heuristic Evaluation Form 17

3 Surveys Tom Lehman 19

Introduction 19

Reasons for Doing Surveys 19

Advantages and Disadvantages of Surveys 20

Steps in Survey Design 20

Conclusion 27

References 27

4 Focus Group Interviews Megan Johnson 29

Introduction 29

Determining Your Purpose and Budget 31

Selecting Participants 31

Developing Relevant Questions 32

Scheduling and Facilitating the Meeting 33

Analyzing the Results 34

Conclusion 35

References 35

Helpful Web Sites 35

5 Card Sorting Terry Nikkel Shelley McKibbon 37

Introduction 37

Process 37

Methodology 38

Case Study: Dalhousie University 40

Conclusion 42

6 Paper Prototypes Nora Dimmock 43

Introduction 43

Paper Prototype Design 45

Usability Testing with Paper Prototypes 46

Presenting Results 49

Conclusion 50

References 50

7 Usability Testing Tom Lehman 53

Introduction 53

Preparing for the Usability Test 53

Conducting the Usability Test 58

Tips for Effective Moderation 58

Analyzing the Results 59

Conclusion 60

References 60

8 Web Server Logs Analysis Michelle Dalmau Juliet L. Hardesty 61

Introduction 61

Advantages and Disadvantages of Transaction Logs Analysis 62

Alternatives to TransactionLogs Analysis 63

Case Study: Indiana University Libraries 65

Conclusion 73

References 74

9 Attracting Users for Testing Michael Yunkin 77

Introduction 77

Institutional Review Boards and Recruitment 77

Marketing Like a Business 77

Working with Others to Attract Subjects 80

Incentives 82

Location and Scheduling 84

Conclusion 84

10 Low-Cost Usability Recording Martin Courtois 85

Introduction 85

About HyperCam 86

Configuring HyperCam 86

About Microphones 91

Using HyperCam 96

Playback 97

Analyzing Results 98

Conclusion 98

References 99

11 Communicating Usability Results Effectively Brenda Reeb 101

Introduction 101

Types of Results and Findings 101

Choosing a Report Format 102

Recording a Description of Each Test Session 104

Educating Staff about Usability Techniques 104

Instructional Material for Usability 105

Conclusion 106

References 106

12 Usability Case Study: Purdue University Libraries Hal P. Kirkwood, Jr 107

Context 107

The Testing 107

Findings 109

Communicating with the Webmasters 110

Underlying Infrastructure 110

Prototypes 110

Final Redesign 110

Conclusion 111

13 Usability Case Study: University of Virginia Leslie Johnston 113

Context 113

Process 114

2005 Review of Usability Procedures 115

Conclusion 117

References 117

14 Usability Case Study: Wright State University Vishwam Annam Alison Aldrich 119

Context 119

The Testing 120

Findings 121

Conclusion 123

References 123

Web Sites Tested 123

Appendix 14A Script 124

15 Usability Case Study: Clinton-Macomb Public Library Julianne Morian 125

Context 125

The Challenge 125

Planning Phase 126

User Testing 128

Redesign Phase 132

Findings 132

Conclusion 134

References 135

Appendix 15A User Testing Script 136

16 Usability Case Study: The Mitre Corporation Stacy Surla 137

Context 137

The Redesign of the Mitre Digital Library 139

User-Centered Design 139

Digital Library-Specific Challenges 149

Conclusion 155

17 Usability Case Study: NASA Goddard Library Andrea Japzon Kathleen McGlaughlin 157

Context 157

The Challenge 158

Process 159

Findings 161

Conclusion 165

Appendix 17A Usability Test Guide 168

Bibliography 171

About the Editors and Contributors 177

Index 181

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews