ISBN-10:
0470084456
ISBN-13:
2900470084457
Pub. Date:
01/07/2010
Publisher:
Wiley
Management Communication / Edition 3

Management Communication / Edition 3

by Arthur H. Bell

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Product Details

ISBN-13: 2900470084457
Publisher: Wiley
Publication date: 01/07/2010
Edition description: New Edition
Pages: 608
Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

About the Author

Arthur H. Bell is Executive Director of MBA Programs at theMasagung Graduate School of Management, University of SanFrancisco, where he is also Professor of Management Communication.He holds his PhD in English from Harvard University and is theauthor of 49 books on a variety of management, communication,language, and literature topics. Among his most recent books areWinning with Trust in Business, with R. Cohn (Pelican, 2008),Butterflies Be Gone! Banishing Speaker's Nerves (McGraw-Hill,2008), and You Can't Talk to Me That Way! Stopping Toxic Languagein the Workplace (Career Press, 2006).

Dayle M. Smith is Professor of Management and Director of theHonors Program in the School of Business and Professional Studies,University of San Francisco. She holds her PhD in Organizationalcommunication from the University of Southern California. Sheteaches undergraduate, MBA, and Executive MBA classes inLeadership, organizational behavior, teambuilding, and humanresource management. She is the author of many books in her field,including Women at Work: Leadership for a New Century (PrenticeHall, 1999) and Learning Team Skills 2e (Prentice Hall, forthcoming2009).

Table of Contents

FOUNDATIONS FOR MANAGEMENT COMMUNICATION.
Communication Directions for a New Century.
Communication Theory and Architecture.
Guidelines for Management Writing.
Management Writing Style and Collaborative Writing.
CORRESPONDENCE.
Form and Style for Business Letters.
Saying "Yes" and "No" in Letters.
Persuasive Letters.
Memos and E-Mail Messages.
REPORTING AND PROPOSING.
Short and Long Reports.
Graphic Aids.
Proposals and Business Plans.
CAREER COMMUNICATION.
The Career Search, Resumes, and Interviews.
Listening.
Gender Communication.
MANAGING ORAL COMMUNICATION.
Oral Presentations.
Managing Interviews, Meetings, and Telephone Work.
Crisis Communication and Media Relations.
GLOBAL ISSUES IN MANAGEMENT COMMUNICATION.
Communication for Intercultural Management.
Ethics and Law for Management Communication.
Appendices.
Index.

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