The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include:
- the use of figures, tables and boxes to highlight ideas and concepts of central importance
- a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice
- clear learning objectives for each chapter with suggestions for further reading.
Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.
Table of Contents
Part I: Introduction 1. Change and Innovation in Public Service Organizations 2. The Volatile Environment of Public Service Organizations 3. Assessing the Need for Change and Innovation Part II: Managing Change in Public Service Organizations 4. The Processes of Change in Public Services and Public Service Organizations 5. Organizational Culture and Managing Change in Public Service Organizations 6. Implementing Change in Public Service Organizations Part III: Managing Innovation in Public Service Organizations 7. Understanding and Managing Innovation in Public Services 8. Developing and Supporting Innovators in Public Service Organizations 9. Managing the Process of Innovation in Public Services Part IV: Conclusions 10. Sustaining Change and Innovation in Public Services and Public Service Organizations 11. Key Lessons and Issues for the Future