Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships

Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships

by Clive Johnson, Jackie Keddy

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Product Details

ISBN-13: 9780749459536
Publisher: Kogan Page, Ltd.
Publication date: 09/03/2010
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 268
File size: 2 MB

About the Author

Clive Johnson is a highly experienced negotiator, facilitator and coach. His extensive experience includes in-house mediation and acting as course director of various conflict training programmes. A prolific writer and speaker, Clive is a partner with conflict specialists, The Janus Partnership (www.thejanuspartnership.com) and is co-founder of the International Conflict Management Forum (www.conflictmanagementforum.org).

Jackie Keddy is a highly experienced mediator, coach and conflict consultant. As a former facilitator of some of the London Metropolitan Police Service's most high profile and complex disputes, a grievance appeals investigator and a founding member of the Met's Leadership Academy, Jackie brought her many years' of experience as a police officer and DCI into a new life in managing people. With Clive, Jackie is a partner of The Janus Partnership (www.thejanuspartnership.com) and co-founded the International Conflict Management Forum (www.conflictmanagementforum.org). She regularly writes and features in various magazines and journals, and as a multiple award-winner for her work with the Met, is much in demand as a conference speaker.


Clive Johnson is a highly experienced negotiator, facilitator and coach. He now practises through his own company, Proactive Style, www.proactivestyle.com
Jackie Keddy is a highly experienced conflict resolution practitioner. Jackie practices through her own company, Keddy Consultants, www.KeddyConsultants.com

Table of Contents

    • Chapter - 01: The nature of conflict;
    • Chapter - 02: Deciphering conflict management;
    • Chapter - 03: Options for resolving conflict;
    • Chapter - 04: RESOLVE – The Janus perspective;
    • Chapter - 05: Preventing conflict;
    • Chapter - 06: Managing conflict from the front line;
    • Chapter - 07: Escalated dispute resolution;
    • Chapter - 08: The practice of dispute resolution: critical encounters;
    • Chapter - 09: Strategic planning and conflict management;
    • Chapter - 10: Implementing a conflict management strategy;
    • Chapter - 11: Monitoring and evaluation

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