Managing Contacts with ACT! 2005

Managing Contacts with ACT! 2005

by Timothy and Edward Kachinske, Timothy Kachinske

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Managing Contacts with ACT! 2005 by Timothy and Edward Kachinske, Timothy Kachinske

With an estimated installation base of 4.6 million, ACT! is the world's best-selling contact manager. This new version is the first major release of ACT! in seven years. The new product includes more new features than have ever been included in any ACT! update. When new users install this new version, most will need a comprehensive guide to figure out how to get the most out of all the updated functionalities. "Managing Contacts with ACT!" is the perfect companion for any new and/or upgraded users. Filled with tips, notes, cautions, sales pointers, and callouts to explain the new features, this tutorial is easy to learn from and very effective for any users looking to get the most out of managing their contacts.

Product Details

ISBN-13: 9781592003389
Publisher: Cengage Learning
Publication date: 06/01/2004
Edition description: Older Edition
Pages: 352
Product dimensions: 7.40(w) x 9.10(h) x 0.90(d)

About the Author

Edward and Timothy Kachinske are leaders in the ACT! and CRM industries. In fact, just after selling ACT! to Interact Commerce Corporation in May 2000, Symantec -- the former owner of ACT! -- turned to Edward and Tim to train their sales staff and set up ACT! synchronization for their corporate licensing sales group.
Edward and Timothy run Innovative Solutions, a CRM consulting company that has been ranked in the top 1% of ACT! resellers worldwide by sales volume for the past four years. Innovative Solutions is a Platinum Level ACT! Partner, the highest level attainable. Edward and Tim authored the Official ACT! 2005 Training Manuals, published by Thomson Learning and branded as an official Sage Software product. They have written 34 course manuals covering ACT!. In 2003, their course manuals for ACT! 6.0 were rated the #1 selling ACT! Add-on product in any category by the ACT! Add-On Store. Edward has served on partner advisory councils for ACT! 6.0, ACT! 2005, ACT! for Web, and ACT! for Palm. Edward was elected to a two year term to the peer-elected ACT! Advisory Board in 2004. In partnership with Best Software, Innovative Solutions produces the Advanced ACT! eNews. Over the past six years, Edward and Tim have published more than 150 ACT!-related articles in various magazines and trade newsletters. Edward and Tim also produced the Innovative ACT! Training Series, a multi volume CD-ROM ACT! training course. The series has sold over 10,000 volumes.

Table of Contents

Introduction Chapter 1: New Features Chapter 2: Installation and Conversion Chapter 3: Working with Contacts Chapter 4: Companies and Divisions Chapter 5: Lookups and Queries Chapter 6: Contact List View Chapter 7: Using Groups Chapter 8: Scheduling Activities Chapter 9: Opportunity Management Chapter 10: Letters, Envelopes, and Labels Chapter 11: Performing a Mail Merge Chapter 12: Document and File Management Chapter 13: Viewing and Composing E-mail Chapter 14: Sending Mass E-mails Chapter 15: Outlook Integration Chapter 16: Internet Integration Chapter 17: Reports Chapter 18: Interface Customization Chapter 19: Database Maintenance and Administrator Tools Chapter 20: Database Creation and Design Chapter 21: Synchronization Chapter 22: Support and Troubleshooting Appendix: ACT! Add-Ons

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