Managing Customer Service: A Practical Guide to Thrive

Managing Customer Service: A Practical Guide to Thrive

by Dr Dario Vasquez

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Overview

Managing Customer Service: A Practical Guide to Thrive by Dr Dario Vasquez

This book is designed for entry-level employees, managers, and students. The book is ideal for managers at all levels and in any industry as it centers on customer service. It is also ideal for students at the undergraduate as well as graduate levels majoring in business and hospitality. The book serves as a guide for people who want to learn about international business and management. Managers can use this book as a training tool with an emphasis on effective management, leadership, globalization, or personal development. Managers can also use this book as a quick reference to make decisions aimed at providing attentive customer service from a global perspective and exporting to create wow moments. This book provides key recommendations to managers on how serve customers well. Some of the recommendations include: keeping the promise, valuing the customer, the customer is right, educational approach to internal growth, effective training, displaying professionalism, and the importance of ethics. It can prepare an organization and its employees to deliver outstanding service.

In this book, I inform leaders, managers, and students the importance of managing customer service effectively from a global perspective. Managing customer service requires managers to have global knowledge. Globalization is getting the world interconnected as a result of a service economy and advancement in technology. Today's managers need to embrace innovation, welcome new ideas and empower employees. Business organizations lose one of their greatest assets, human capital when they fail to retain good employees. This book is significant because it contributes to the body of literature in the management field and offers strategic solutions to industry leaders. Reading this book is advantageous as it provides some of the employment measurements the service industry needs to employ; thus, it can retain employees and satisfy customers. This book will benefit the service industry around the world as providing attentive customer service is the way of growing a business.

Product Details

ISBN-13: 9780692348574
Publisher: Dario Vasquez
Publication date: 09/03/2015
Pages: 150
Product dimensions: 6.00(w) x 9.00(h) x 0.32(d)

About the Author

Dr. Dario Vasquez is a business expert with theoretical and practical experiences in business and academia. He is the Founder and President of DRV Institute of Management, an educational organization with an emphasis on providing practical education and business training. He is a Professor of Management, and Business & Academic Consultant. Dr. Vasquez consults with small and large business establishments, individual managers, as well as educational institutions. Prior to entering the academic field, Dr. Vasquez spent over 17 years in the Hospitality Industry including the hotel, cruise, and restaurant sector. As a manager, he trained employees in various areas. Some of the areas included customer service, customer retention, safety at the workplace, effective leadership, management, employee relations and retention, and the importance of embracing diversity in today's global environment. His international experiences include Argentina, the Bahamas, Brazil, Canada, Dominican Republic, France, Italy, Mexico, Portugal, Spain, and Uruguay.

Dr. Vasquez has been teaching for over seven years. Dr. Vasquez brings a combination of academic and business experience to engage learners in a collaborative learning environment. He was bestowed Faculty of the Quarter Awards at the higher education level and Employee of the Month at the hospitality-hotel level. He has also been awarded several scholarships for Outstanding and Meritorious Academic Achievements. Dr. Vasquez has actively presented papers at national and international conferences. His papers have been published in the International Journal of Management, Economics, and Social Sciences and the Journal of Academy for Advancement of Business Research. He is a member of Society for Human Resource Management (SHRM), The Global Trade Chamber, Academy of Management, Sigma Beta Delta, and The Hospitality Industry Network (NEWH). Dr. Vasquez earned his doctorate of business administration in management from Argosy University in Sarasota, Florida; his master of business administration in leadership for managers from Keiser University in Fort Lauderdale, Florida; and his bachelor of science in hospitality management from Everest University in Pompano Beach, Florida.

Please contact Dr. Dario Vasquez for consulting and training at drdariov@gmail.com

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