Managing Difficult Interactions

Managing Difficult Interactions

by Harvard Business Review (Compiler)

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Overview

Managing Difficult Interactions by Harvard Business Review

In the business world, confrontations are inevitable — whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.

This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:
· Determine which confrontations are worth an investment of your time and energy
· Understand and manage the strong emotions that can arise during confrontations
· Design solutions that meet all stakeholders' needs
· Coach your direct reports to resolve confrontations productively

Product Details

ISBN-13: 9781422125083
Publisher: Harvard Business Review Press
Publication date: 10/13/2008
Series: Pocket Mentor
Pages: 96
Product dimensions: 4.90(w) x 6.90(h) x 0.30(d)

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