About the Author
Table of Contents
Chapter 1 Introduction 1
Chapter 2 Diversity Trends: Implications for Campuses 11
Chapter 3 Diversity-Friendly Campus Climates 21
Chapter 4 Learning 33
Chapter 5 Communication 43
Chapter 6 Understanding Diversity Flashpoint Situations 55
Chapter 7 Going Local 71
Chapter 8 Anticipating Future Challenges 83
Appendices Workshop Material 105
Appendix A Template for a Professional Development Workshop for Faculty and Staff 105
Appendix B Workshop Goals 107
Appendix C Diversity Flashpoint Form 111
Appendix D Group Leader Notes for Supporting Small Group Discussion 113
Appendix E Handout 1-Diversity Flashpoints Research Foundations, Methods, Results, and Implications for Practice and Policy 114
Appendix F Handout 2-Guidelines for Small Group Discussion of Diversity Flashpoint Situations and Some Ground Rules for Discussion 116
Appendix G Handout 3-Feedback Form, Diversity Flashpoints Professional Development Workshop 117
Appendix H Collection of Twenty-Four Diversity Flashpoint Vignettes 118
What People are Saying About This
"Joseph Garcia and Karen Hoelscher have written an important book that takes the diversity discussion to a new and much more specific level, where it belongs. This book and its vignettes should be used in courses and trainings for students, faculty, and administrators to break down stereotypes and create a culture of tolerance and open communication that meets the fundamental mission of a university. All of us need a new languagevocabulary, syntax, and grammarfor discussing perceived differences and creating more understanding around our actual commonalities. My hope would be that the students, faculty, and administrators using this work carry it into other institutions, corporations, nonprofits, and public agencies, to raise our diversity IQ."
"Garcia and Hoelscher have given us, not only an erudite and insightful analysis for understanding diversity-driven communication difficulties, but also provided us a utilitarian tool for addressing these difficulties. The book is a well-researched and well written work that takes an action based approach to handling difficult situations. Wisely, the authors have couched their advice in the tradition of professional development, rather than character improvement. Going from problem to theory to action, Garcia and Hoelscher provide insightful ways of thinking about diversity-related strain and turn those into methods to improve diversity self-efficacy. This book should be on the shelf of every administrator and manager in institutions of higher education as a resource and training tool."
"Garcia and Hoelscher have provided a blueprint for closing the gap between interest and action, theory and practice, planning and implementation in dealing with diversity training. This is a how to book based on sound principles of learning, intercultural communication, and interpersonal skills. As a student affairs professional I applaud this effort. It is timely and useful for professionals and faculty in academic settings. It is a refreshing approach that provides the tools to build a more tolerant and inclusive community on our college and university campuses."
"In Managing Diversity Flashpoints in Higher Education, Garcia and Hoelscher offer a practical guide to coping with difficult interpersonal issues on campus. Through anecdotes, exercises, and classroom notes, the authors encourage us to challenge our definitions of diversity and to be mindful of the opportunities associated with difference."
"Within 200 pages Garcia and Hoelscher introduce us to the realitiescontent and processof diversity flashpoints. Through a language that is both clear and accessible, we gain a thorough appreciation of the complexities inherent to these interpersonal clashes of past experiences and current perspectives. Spanning over a century of related literature in the art and skill of teaching and learning and leadership and communication in individuals, groups, organizations, and communities, Managing Diversity Flashpoints in Higher Education deftly interweaves erudite concepts with everyday vignettes. In short, this book is a must read for all who care about recognizing and transcending culturally-rooted microagressions to enable establishing and sustaining, mutually affirming relations with others."