Managing Diversity: A Complete Desk Reference & Planning Guide

by Lee Gardenswartz, Anita Rowe

Overview

Aiming to create professional environments where differences are valued and people from divergent backgrounds can work productively together, this examination is designed to help create humane, prosperous, and productive organizations. Ideal for CEOs in the executive suite as well as supervisors on the shop floor, this guide combines systemic, strategic-level possibilities with a continuous array of both practical and tactical charts, tools, grids, assessments, models, and checklists, guaranteed to provide managers of all types with the tools they need to create a positive atmosphere. Suggestions, questions, and considerations regarding the steps an organization can take regarding culture change are featured throughout, making this the quintessential resource for those charged with the task of diversity implementation from start to finish.

Product Details

ISBN-13:	9781586441562
Publisher:	Society For Human Resource Management
Publication date:	07/01/2010
Edition description:	Third Edition, Third edition
Pages:	656
Product dimensions:	8.30(w) x 10.90(h) x 1.40(d)

About the Author

Lee Gardenswartz and Anita Rowe are partners in the management consulting firm of Gardenswartz & Rowe. They both live in Los Angeles.

Table of Contents

* Section - ONE: Making Diversity Work: The What and How for Managers and Trainers; ** Chapter - 01: Making This Book Work for You; ** Chapter - 02: Diversity Then and Now: Changes and Trends; ** Chapter - 03: Diversity: What It Is in a Complex World; ** Chapter - 04: Dealing with Diversity in a Global Context; ** Chapter - 05: Increasing Cultural Competence; ** Chapter - 06: Learning the Cultural Etiquette of Communication; ** Chapter - 07: Managing Stereotypes and Prejudice in the Workplace; ** Chapter - 08: Building Multicultural Work Teams; ** Chapter - 09: Performance Evaluation in a Diverse Organization; * Section - TWO: Integrating Diversity into Your Organizations: Modifying Systems to Capitalize on the Benefits of a Pluralistic Workforce; ** Chapter - 10: Creating an Inclusive Culture That Leverages the Strength and Power of Diversity; ** Chapter - 11: Diversity and Inclusion as an Organization Development Intervention: Culture Change That Works; ** Chapter - 12: Conducting a Diversity Audit: Taking an Organizational Snapshot; ** Chapter - 13: Recruiting and Hiring a Diverse Workforce; ** Chapter - 14: Promoting, Coaching, and Career Development To Engage the Talent of Everyone; ** Chapter - 15: Evaluation and Measurement: Tracking the Effects of Diversity Initiatives; * Section - THREE: An External Focus for Diversity; ** Chapter - 16: Corporate Social Responsibility, Sustainability, and Diversity: A Strategic Partnership; ** Chapter - 17: Diversity and Inclusion Means More Than Equal Employment Opportunity; ** Chapter - 18: Making Diversity Work: Summing It Up;

Editorial Reviews

"It's a gold mine! I was excited to see that it truly is a complete desk reference. This book addresses every aspect of workplace diversity issues, from the individual, group, and organizational perspectives."  —Jeanne Hartley, manager, training and development, Los Angeles Times

"Well-written, comprehensive, user-friendly, sensitive, and a must-read and library addition for all those whose mission includes workforce diversity issues."  —Jeffrey N. Wallace, director, workforce diversity, and EEO, Sony Pictures Entertainment

"An outstanding, usable reference book loaded with answers on 'what to do' and 'how to do it' in managing our diverse workforce."  —David W. Jamieson, PhD, president, Jamieson Consulting Group, and coauthor, Managing Workforce 2000 and Gaining the Diversity Advantage

"My ‘go to’ resource for inclusion work. From understanding the role diversity plays in a global business context to providing practical tools to measure diversity initiatives, Managing Diversity is a reference book every diversity practitioner should have."  —Joy Errico, director, diversity and inclusion, Staples, Inc.

"A staple on my book shelf and I have turned to it again and again for data collection, design ideas, and reference materials. Highly recommended!!!" —Joy Hawkins, principal consultant, Joy Hawkins & Associates

"I can pick up the Managing Diversity desk reference and immediately generate ideas and find potential exercises to address a variety of complex inter-cultural situations. The adaptability of the exercises and tools on the CD-ROM make it possible to craft a customized intervention where the participants see the relevancy to their work. The book is one stop shopping for success!”  —Jayna Johnson, facilitation and instructional design, International Humanitarian Organisation

"This is an excellent, useful and very ‘user-friendly’ reference—the best in the field as far as I am concerned." —Baraz Samiian, EdD, organization effectiveness consultant, B. Samiian Associates

From the Publisher