Managing Employee Performance Problems / Edition 1 available in Hardcover
- Pub. Date:
- Crisp Publications, Inc.
At some point every manager has to cope with people problems.
Table of Contents
Part 1: Responsibilities Chapter 1 Managing Employees Today Conflict - An Opportunity for Growth Carrying Out Decisions Legally and Fairly Chapter 2 Rights & Responsibilities in Managing Employee Job Performance: The Real Ball Game Resolving Workplace Conflict Adjusting Supervisory Style Corrective Actions Chapter 3 Rights & Responsibilities of Employees How to Complain Effectively An Employee's Privacy Rights Chapter 4 Improving Quality of the Workforce Qualities of Successful Applicants Training Your Employees for New Opportunities Necessary Procedures for Discipline Part 2: Problems on the Job Chapter 5 Managing Performance Problems on the Job Common Concerns: Fact Sheets on General Performance Issues Part 3: Modifying Performance Chapter 6 Communicating Effectively with Employees Goal Setting Chapter 7 When It Doesn't Work Out The Necessity for a Formal Discipline Process The Manner of Termination Making a U-Turn Chapter 8 Maintaining Equilibrium A Perspective on the Manager's Job A Balanced Working Relationship The Payoff APPENDIX: Department Manager Job Description